Let's try a few solutions so your customers will receive the invoices, user41903.
To clarify, may I know if you encounter any error messages when attempting to send invoices in QuickBooks Online (QBO)? This information is a great help so I can verify if there's any existing investigation about this.
As a workaround, you need to set Intuit’s service related email addresses as a safe sender or whitelist it on your customer’s account for them to receive important communications.
Second, you can look for compatible third-party applications in QuickBooks Online to send text the invoice. Here's how:
- Go to Apps.
- Click Finds Apps.
- Type in the Search for an app field.
- If you have found the app you're looking, just click Get App Now.
Third, you can :
- Save invoices as a PDF and send them via email through your business or other email address.
- Send a customer the link to their invoice through SMS or messenger service and Simply click Save and share link, then select Copy link, and paste it to your SMS.
- Save the invoice as a PDF, print it, and send their invoice via email.
And lastly, QuickBooks Online doesn't have any feature to sent a notification through text for their invoice. I can see how this feature would be helpful for you, I'd recommend sending feedback directly to our product developers for future updates.
Here's how you can send feedback:
- Click the Gear Icon.
- Select Feedback.
- Click Next and choose Feedback under Category option.
- Select Save.
Additionally, you might want to check this article that can guide you in personalizing your invoices base on the information you need: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Once your customers pay what they owe, you can record the payment in QuickBooks. Check out this article as your guide: Learn how to receive and record invoice payments in QuickBooks Online.
If you have further questions, just let me know by leaving a comment below. I'm always glad to help. Have a good day.
