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curtisrogerscons
Level 1

Can someone help me with creating a new invoice? I have done it before but now the screen just comes up blank.

I have tried in Chrome and Safari on my mac, then again on a Chromebook, and have tried in incognito mode and cleared browsing history. not sure how to fix it.
1 Comment 1
LieraMarie_A
QuickBooks Team

Can someone help me with creating a new invoice? I have done it before but now the screen just comes up blank.

Hi there, @curtisrogerscons

 

Thank you for coming to the Community. We appreciate your initiative in attempting to fix the issue.

 

Currently, we have an ongoing investigation about being unable to view, create, and edit invoice. Rest assured that our engineers are working diligently to get it resolved.

 

I recommend reaching out to our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved.

 

Here's how to contact them:

 

  1. In QuickBooks, go to Assistant.
  2. Type in "Talk to a human," then press Enter.
  3. Enter a short description of your concern, like "account status" or "manage account."
  4. Click I still need a human.
  5. Choose either Message an agent or Get a callback.
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You'll want to read an overview about QuickBooks Self-Employed to know how it can benefit your business.


I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. Take care.

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