Can someone offer solutions to follow up on prior tickets? I have multiple tickets open, and they're all showing as closed.

I appreciate you reaching out to the Community for alternative options for following up on your tickets.

Please know that we always aim to achieve every customer's goal while doing tasks in their QuickBooks account. You may consider sharing your issues with us here so we can also offer assistance to any concerns you may have.

While we're unable to provide you with more details about the status of your cases or tickets since this is a public forum, I would suggest contacting our QuickBooks live support again to follow up on this matter. They have the necessary tools to access your account and explain the status of your tickets and the reasons why they've been closed. 

I'm also sharing a link with reconciling your to ensure accuracy and help identify discrepancies or errors in the financial records for future reference: Reconcile account.

If you have any questions or need further assistance with other tasks, post them in the comment below. I'll be more than happy to help you out.

@pleasegiveusanemail 

You should revisit every post you create or participate in to follow up on the issue you are experiencing.

Hi! 

Unfortunately, sharing issues here has proven relatively ineffective in the past. It would be inappropriate for nearly any issue pertaining to my account as it would include necessary personal info to diagnose. 

Furthermore, contacting our QuickBooks live support is precisely the problem I'm speaking about. I've never gotten someone on the phone immediately, never been able to follow up over email, and never seen a resolved ticket. I'm intimately familiar with the support workflow and am supremely disappointed. They absolutely don't have the tools to resolve my issue, especially not without follow-up. 

Frankly speaking, what did that reconciliation tip have to do with literally anything I asked about? Is that just a random tip you wanted to throw in there for fun? 

Thanks. 

It's been nothing short of a nightmare dealing with QB Payroll.  I know that it isn't AppleCare, but they could learn a thing or two.  I've also spent hours on the phone with AppleCare, but the issue/case/ticket stays with the same detail/Case ID where as QBO starts a new case number when you get a new advisor.  Last week I thought I was on hold, but it appeared that the advisor just canceled the call.  The next advisor said she would review the case and call me at 1:30.  That was on Friday... no call.  I also replied to the email from "Kenneth" with the case ID and no reply.  This is an issue with unemployment taxes that they withdrew from our account, but failed to pay.  Is there any way to skip to the top?  We need top tier tax support to be credited what they took from us and it doesn't seem possible.

I understand that you've been through a challenging situation, @abby518. Don't worry; I'm here to help you get the assistance you need in QuickBooks Online (QBO).

We sincerely empathize with the inconvenience you're having with QuickBooks Payroll, especially regarding critical issues like unemployment taxes. We know how important it is to resolve this matter without further delays.

To expedite the resolution of your case, we highly recommend that you share your case details with our advisors. For privacy reasons, we need to review your account discreetly, and since the Community is a public forum, we're unable to pull up your information here. I suggest reaching out to our customer representative again. While I understand you've already contacted them, reconnecting may allow them to revisit your previous cases and provide updates on your issue.

This approach will enable them to access your past conversations, allowing the next advisor to address your concerns directly without starting from scratch. This will help us escalate your problem more efficiently and effectively.

Moreover, here's an article you can check to help you learn how to update your State Unemployment Insurance (SUI) rate in QBO Payroll: Update your State Unemployment Insurance (SUI) rate.

You can also check this link to learn about FUTA credit reduction states and how it's reported for 2023: Understand Federal Unemployment Tax Act (FUTA) Credit Reduction States.

We are committed to ensuring that your issue is handled by our top-tier tax support team as soon as possible. Your situation is critical to us, and we are here to assist you every step of the way. Please reach out with any queries you have regarding QuickBooks Online Payroll. Keep safe!