Can't edit the menu in QuickBooks Online.

Hi there, @wreade78. I'll go over and get your QuickBooks Online menu customized. 

Your default view is based on when you first set up QuickBooks. We can edit the navigation menu from the Accountant view of the old company. However, this option is unavailable with the release of the new Bookmark feature. 

You can switch to Business view if you want to utilize the option to customize your menu. Here's how:

1. Log in to your QuickBooks Online.
2. Go to Settings.
3. From the lower right part, click Switch to Business view.
   
   

To learn more about the different views in QBO, please refer to this article: How to switch views in QuickBooks Online.

Furthermore, feel free to visit this guide to learn more about navigating QBO: Understand the navigation menu in QuickBooks Online. It includes a detailed step-by-step procedure for using the bookmark feature to shorten the steps for your most common QuickBooks tasks.

Please tag me if you have other concerns about managing your display preferences. I'll get back to you as soon as possible. Stay safe, and enjoy navigating!

@Carneil_C, thanks for your reply. To be clear, though, in my old company, in the accountant view, I can see the option for editing the accountant menu. I don't see that option in my new company, in the accountant view. I've attached a screenshot. Should I see that option in my accountant view in my new company? Thanks!

Let's find out why you do not see the edit option in your new company file, wreade78.

You're not possibly assigned as the Company Admin to your new company file. That's why you don't see the edit option and are experiencing limitations when accessing your QuickBooks Online (QBO) subscription. You'll want to make sure that you're assigned as the Primary Admin so you'll have access to every part of your QuickBooks account. To check your user role, you can follow the steps below:

1. Select Settings ⚙.
2. Select Manage users.

But, if you're assigned as the Company admin and yet you're not seeing the edit option. We can perform some troubleshooting steps to fix the issue. You can log in to your QuickBooks Online (QBO) account in a private window (incognito). Here's how:
 

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

Once done, you can check if you're seeing the edit option. If you're able to view the option, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

Furthermore, in case you'll want to change the transfer of the primary admin role to an existing user or add a new user in QBO. Go through this article for your guide: Change The Primary Admin User In QuickBooks Online.

Feel free to let me know if you need anything else about user roles. I'll be here to further assist you.

@MariaSoledadG, thanks for your message. I tried your suggestions but none of them worked. Any other suggestions?