Can you stop automatically applying vendor credits in payments?

We appreciate you for posting here in the Community space, @pshirkey. Let me provide insights about automatically applying for vendor credits in QuickBooks Online (QBO).

Yes, we can stop automatically applying vendor credits in payments by turning off the Automatically apply bill payments option in QBO. Note that it'll automatically apply credits to the oldest existing bill if this is on. To turn it off, you can follow the steps below:

1. In the Gear icon, go to Account and Settings.
2. Click the Advanced menu and choose Automation.
3. Turn off the Automatically apply bill payments option.
4. After that, Save and Done.

You may also want to run vendor reports in QBO to track the actual transactions for the purchases of items and categorize them by the vendor for the period you specify. 

You can reply to this post for more queries about managing your vendors and payments inside QBO. I'll be glad to help you. Have a good day!

I checked that and everything was turned off already.  I turned everything on, saved it, then turned everything back off and saved it.  It still adds the vendor credit automatically

Hello there, pshirkey.

Let me add some troubleshooting steps to prevent QuickBooks from adding vendor credit automatically in payments.

Corrupted cache files usually cause unexpected behavior when working with the software on carrying out different business tasks. Hence, I recommend utilizing a private browser since vendor credit automatically applies after turning off the feature. This will help isolate browser-related issues.

You can proceed to these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once it doesn't automatically apply for the vendor credit, switch back to your regular browser and clear its cache. The system's supported browser also ensures the best and most secure experience.

However, if the issue persists, you can contact our support for further assistance. All the necessary tools are available with them to assist you with your concerns.

Moreover, you might want to review these resources for guidance on managing your bills and bill payments:

• Email receipts and bills to QuickBooks Online
• Enter and manage bills and bill payments in QuickBooks Online

Feel free to get back to us in this thread if you have additional questions regarding vendor credits or other related concerns in QuickBooks Online. We're always around to help.

I have done that and it still automatically applies credits...please make it stop, it is completely screwing up the accounts and is costing me MEGA amounts of time.  This should be a click and done.

Thank you for joining the thread, Robin.

I understand that you want the vendor credit not to apply automatically. For the meantime, the feature to turn off the automation for vendor credit is currently unavailable. 

We can manually edit the vendor's credit into zero. However, it will be a great feature to add. I suggest to submit a feedback to our Project Engineers. 

Here's how to submit:

1. Select Gear Icon.
2. Under Profile, Select Feedback.
3. Enter comments or product suggestions.
4. Then select Next to submit.

Your insightful comments will be shared with our Product Development Team to help them make QuickBooks Online even better for you. You can track feature requests through the QuickBooks Online Feature Requests website. 

Moreover, you can check this article to manage your bills:

Enter and manage bills and bill payments in QuickBooks Online.

If you still need assistance with your vendor's credit, you're free to leave a response or start a new one. Have a great day and take care. 

Yes, I agree with all the other people in this thread. Stop applying credits automatically. There uses to me a box in desktop QB that you could go to the vendor to apply the credit. This bug or feature removal is very time consuming and can cause errors.

We are experiencing the same thing.  The Automation is clearly set to 'Off' in our account settings, yet the credits are still applied automatically.  QBO, please help.

I want you to know that I’m here to support you, and I appreciate you bringing this matter to our attention, MALMAL. Your concerns are important to us, and my goal is to ensure you receive the assistance you need, particularly regarding the automatic application of vendor credits when paying your bills. To provide you with the best possible support, I would like to clarify a few details about your situation. 

Could you please confirm whether you have completed the troubleshooting steps outlined by my colleague KimberlyS? If you haven't yet done so, I recommend following those diagnostic procedures to eliminate any potential browser-related issues.

Alternatively, if you've already done the suggested resolution, I encourage you to contact our live support team directly. These experts have the resources and tools to conduct a thorough review of your account through screen-sharing. By engaging in a screen-sharing session, they can closely examine the specifics of your situation in real time, allowing for a more thorough investigation.

I'll show you how you can reach them:

1. Go to the Help icon.
2. Select the Search tab and hit Contact Us.
3. Click the Ask about something else tab.
4. Key in your concern and hit Continue.
5. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

You can check out their support hours to determine their availability.

Additionally, you can check out these resources for guidance on handling your bills and the associated payments and sending them out:

• Enter and manage bills and bill payments in QuickBooks Online
• Email receipts and bills to QuickBooks Online

Our dedicated customer service team stands ready to assist you every step of the way, MALMAL. If you have additional questions about managing your vendor transactions, share them with me by commenting below. Keep safe!