Cancel invoice due to order cancellation

Thanks for bringing your concern here in the Community about managing your invoices, Anna.

Yes, I do agree with what @Qualpro stated.

In QuickBooks Online (QBO), you can issue a credit memo to keep the original invoice accessible for future reference or audits. This way, the credit memo will then document the reason for reducing your customer's balance due. It also allows you to adjust inventory by entering the quantity of the returned items for accurate inventory management.

However, voiding the invoice would also zero out the amount. Keep in mind that it will result in the loss of some details from the original order, providing less documentation for future reference.

Additionally, here's an article you can browse in case you want to generate and send the same invoice to multiple customers: Create the same invoice for your customers in your QuickBooks Online account. 

Please know that you're always welcome to reach out for further inquiries about managing invoices in QBO. I'd be glad to assist you 24/7. Stay safe!

Is it imperative to issue a RMA or with a credit memo is ok? 

Canceling invoices due to order cancellations is common situation that businesses face, Annamaria. I'll share the best way to handle this in QuickBooks. 

In QuickBooks Online (QBO), whether you issue a Return Merchandise Authorization (RMA) or a credit memo when canceling an invoice due to an order cancellation depends on your business-specific processes and needs. 

However, the Return Merchandise Authorization (RMA) feature is unavailable in QuickBooks. What you can do is issue a credit memo in QBO to reflect the cancellation and provide a credit to the customer account.

Here's how to create a credit memo in QBO:

1. Click the Plus (+) icon and select Credit Memo.
2. Choose the customer name.
3. Enter the Credit Memo Date.
4. Fill in the necessary information.
5. Click Save and close.

For your reference, you can check out this article: Apply a credit memo, credit, or refund to a customer.

Additionally, you can refer to these articles about managing your invoices:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Record invoice payments in QuickBooks Online

If you require assistance with managing your invoices, please feel free to get in touch with me once more. I'm here to guarantee that your tasks are completed seamlessly.