Cannot apply payment to invoice that was created in QB Self Employed before upgrade to QBO

Welcome to QuickBooks Online! wallace. I'm here to ensure you can apply the payment to the invoice created in QuickBooks Self-Employed (QBSE) to QuickBooks Online (QBO). 

When we transfer our data from QBSE to QBO, the invoices become unpaid, as payments cannot be moved.   

To apply the payment to the invoice created in QBSE, we have to create a Bank deposit affecting Account Receivable (AR) and link it as payment to the invoice through the Receive payment option. 

Here's how: 

1. Go to + New.
2. Choose Bank Deposit.
3. From the Account dropdown menu, select the account you want to put the money into.
4. Select the checkbox for each transaction you want to combine.
5. Make sure the total of the chosen transactions matches your deposit slip. Use your deposit slip as a reference.
6. Hit Save and close.

Then, we can link it to the invoice. 

Perform the steps below: 

1. Locate the +New button. 
2. Under the Customer column, select the Receive payment. 
3. Select the specific customer. 
4. Enter the necessary information. 
5. Click Save and close.   

Afterward, we can match the deposit from the bank feeds page to the one created within the program. 

Additionally, you can visit this article about managing your newly created QBO account: Get started and adjust settings after you sign up for QuickBooks Online. 

Please don't hesitate to comment on this post if you have more queries regarding QBO. I'll be here to assist. Stay safe!       

Thank you! Can you help me fix this issue?

When applying the transaction, I did a match and selected the appropriate invoices. However, the invoices still show as unpaid and the customers now have an unapplied payment on their accounts. When trying to apply the payment, the invoice no longer shows as selectable option.

Thank you for your quick response, wallace.
 

May I please ask for a screenshot of the problem you've encountered? Or the specifics of why, when applying the payment, the invoice no longer shows as an option?
 

This way, I'll be able to assist and provide you with accurate resolutions. 

I'll patiently wait for your response. Take care!