Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHi bainplbg-htg. We have an article on setting up the National Paid Leave credit in QuickBooks Desktop. It goes over everything you need to know, I do want you to know though, I truly appreciate your patience in this stressful time and that we're working hard to try and provide the best support possible. So that being said, if you need anything else, just let me know and I'm here to help.
Need help.
I've setup all the appropriate Accounts and Payroll Items, except for National Paid Leave Tax Credit Payroll Item.
Following the instructions from Quickbooks and from a video I found. Everything is fine until I get to the screen called Other Tax. There I'm supposed to select National Paid Leave Credit. Only problem is the National Paid Leave Credit isn't listed in my list.
What can I do to get this setup? I need to use this on payroll tomorrow.
TIA, Suzy
Thanks for joining us here, @SuzyCrichton.
If the National Paid Leave Credit isn't on the Other Tax window, it means the item was already set up. You'll have to look for the item on your Payroll Item List, you may have changed the name.
Here's how:
Find the item, then double-click to open it and start editing.
Once done setting your tax item, you can now start running a regular payroll. I'll guide you how:
Additionally, I've included a guide that'll help you get your tax credits after you’ve given your employees paid leave: How to claim my tax credits under the Family First Coronavirus Response Act?
I'm always here to lend a hand if you'll need further help with the process, SuzyCrichton. Your success in running payroll with QuickBooks is our top priority. Take care always.
Did you ever figure this out? Because I had that item setup previously, deleted it and tried to set it up again the proper way described and am having the same issues as you.
I appreciate the steps and set up you've performed, @jennrobe. Since you've tried the common solution to fix it. I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a secure session then run a set of examinations to amend the underlying issue.
Before diving in, I want to make sure your issue gets prioritized, so I'm including this resource for the support hours. It has the times when support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBDT support.
Here's how to contact our support team:
Due to the outbreak, we have limited staffing and we have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation. Rest assured, we will resume normal hours as soon as possible.
Please let me know how the call goes. I want to ensure this has taken care of. Have a great day, and keep safe always!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here