Checks printing incorrectly

Hello, Markhj. 

I appreciate you for trying to troubleshoot the problem you've experienced while printing the checks. I have other troubleshooting steps to help fixes and unexpected behavior. 

First, Check your printer. To know if your printer can print outside of QuickBooks, use Notepad.

1. Select Start and browse to Notepad.
2. Enter some text and choose File, then Print.
3. Tap the correct printer and select Print. 

Step 2: If that print test didn't work, follow these steps. If it did work, go directly to Step 3.

1. Turn off the printer, restart your computer, and then turn the printer back on.
2. Make sure the printer paper is loaded correctly.
3. Select the Windows Start button, browse to the Control Panel, and double-click Printers and Faxes.
4. If the printer shows Offline, right-click the printer and select Use Printer Online.
5. Double-click the printer and if there are print jobs displayed in the queue, choose Printer, then Cancel All Documents.
6. Close the window.
7. Right-click the printer, choose Properties, and select Print Test Page.

     

Note: If the printer is a network printer and the test page does not print, network issues could be the cause.

Still not working? Try this. Ensure that you have the latest printer drivers for your printer. Go to the manufacturer's web site to download and install the most current drivers.

1. Ensure that there are no error lights displayed on the printer itself.
2. Refer to the printer manufacturer's documentation for any of the following:
   • The printer displays error indications.
   • The printer will not print the test page.
   • The printer doesn't print from Notepad. 

To proceed with steps 3 and other steps, please check out this article: Resolve printing issues.    

Additionally, you can check out this article that will help us through printing checks: Create, modify, and print checks. 

Let me know how this goes and leave a reply below. I'll be around if you need help printing checks in QBO. Have a good one.

Thanks for your reply AileneA.  My printer is working fine when I run other documents such as Word, Excel and other applications.  The printer is okay when printing the ap checks from QuickBooks except it mixes up the vendors on the 2nd copy of the three part check.  The technical folks have analyzed our wifi system and feel that the network is set up correctly and the printer is compatible with the wifi network and feel that it is a problem in the QuickBooks software.  I wonder if anyone else has run into this problem where the wrong vendor name is printed on the 1st and second set of the three copies of checks.   

Hi there, @Markhj. Let's perform some troubleshooting to identify what's causing the issue.

You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
6. Run Verify Data again to make sure there's no error.

Then, update your QuickBooks Desktop to the latest release from our official website. 

1. Go to the Downloads & Updates page.
2. Click the standard setup link.
3. Select the country, product, & version and click the Search button.
4. Click the Get the latest updates link.
5. After downloading the updates, navigate to the Downloads folder of your computer. Double-click the update file to initiate the installation process.
6. Follow the prompts on the screen to install the updates.
7. Restart your computer after the update is installed successfully.

After that, print your checks again. If it still mixes up the vendors, you can follow the additional steps outlined in this article: Fix data damage.

Be sure to fill me in if you need further assistance with printing your checks. I'm determined to ensure your success.