Responding in solidarity with all who have already commented / vented.  The constant cosmetic changes, that add no value to the accounting workflow, are worse than useless.  They are a hinderance.  Most cause only confusion and slow down the work process.  People are trying to get actual work done.  We do not have time to play around with your beta features and serve as your guinea pig test squad.  We have businesses to run.  Our time is valuable.

And, to be clear, the constant suggestion that users contact the developers with their ideas is just insulting.  It is ridiculous to suggest that the development team is monitoring and / or considering anything from us.  If they were, we would not be getting these awful, useless "enhancements."

@ELLarsen has hit the nail squarely on the head, one of MANY frustrated QBO subscribers (translation of "subscriber" would be a person who pays actual money, monthly, for the privilege of using the program which is supposed to serve the SUBSCRIBER, not YOU, QBO) including yours truly.  How long does this string of rants need to be, QBO developers and so-called "customer service" reps, before you understand that it is up to YOU to take this feedback as YOUR ACTION ITEMS and DO YOUR JOB, which is NOT to stroke, blow smoke, self-aggrandize your amazing (NOT) accomplishments on our (hahahahahahahahahahaha) behalf with the program changes and specifically, this time around, the "Modern" view.

FIX IT.

I am frankly surprised that QB/Intuit allows this support message board to even exist. It doesn't take long for ANYONE to go to ANY topic and find the same type of complaints about QB functions. We will be leaving QB before the end of the year precisely because of this type of non support and lack of a really good accounting software. I don't care if QB is the most "popular" small business software. BUY SOMETHING ELSE. Intuit is the dictionary definition of an evil company.

Gouve123 - hey, what are you thinking about going to? I think a lot of us are open to suggestions.

We probably aren't a good example of the type of users/companies that most of you are.

We are a startup in the Biotech field and will be going public in the next year.

We are moving to NetSuite.

Well, good luck to you guys, that must be exciting: going public AND not worrying about QBO anymore. I don't know what I would do with myself. 

Yes!  I am here because I want to remove the MODERN view from all my companies.  I hate it!  After reading comments, sadly looks like I can't turn it off. Quickbooks if your reading I want to go back to Classic view!

This is frustrating me as well.  When I drill down to the Transaction Report in Modern View, it isn't showing any data in the Memo field even though there is data there.  I looked for a Description field instead but that's not listed.  Bugs should be worked out before forcing the changes on your customers!

This has introduced so many problems - in multiple places. Besides the modern view report fiasco, but introduced at the same time we have noticed -

1.  Chart of Accounts screwed up - We use account numbers in our chart of accounts, as an organizing principle, and it is entirely screwed up with this latest reporting change. Options to display numbers or not have disappeared, the main advanced settings toggle to display numbers doesn't work, the navigation when viewing account detail is messed up, making you cycle through multiple reports then dumping you back at the top of the chart of accounts rather than where you were.  Account numbers are being "magically" appended to the front of account names, with no way to stop that, making it near impossible to scan through the accounts.... And more!

2.  Invoices are messed up again.  When adding items to an invoice the focus isn't working so you have to double click each item to get the focus to enter it in.  This same error happened before in the last month or so, was fixed, now broken again.  It makes it take roughly twice as long to enter in an invoice.

But by far the biggest insult, as noted my most here, is

Forcing a new, untested (by QB's own admission) "feature" on users as the default state.  New behavior like this should never be introduced as the default and forced on people. Users should be in control of when to try out the change.  After all, we have real work to do and testing your software isn't our job.

PLEASE, PLEASE, PLEASE - Roll back this software update drop and give us back the old system!  If you must, reintroduce this "Modern View" as an option after you've fixed the other mistakes this has caused, and after you've actually tested it!!!

Amen to that!  Maybe they could take 1 person off the "new feature fiasco" team and have them actually read some of these comments and suggestions?

Intuit really has 2 problems:

1) NO ACCOUNTANTS on their design team. There really is a reason they do this which leads to,

2) Their real objective is to try and sell their product, not to accountants, but to SMALL BUSINESS OWNERS (bigger market!) with little or no accounting knowledge. See other items in this discussion, most particularly the elimination of Debits and Credits.

All of these features should be switchable (on if you want them, off if you don't).

Honestly, QB is certified crap.

Well-said!!

Does anyone--ANYONE--know how to get all these posts in front of one of the QBO talking heads?  Surely, surely, there is someone in a position of influence in this company, who would be appalled at the damage the developers are doing to the QB name and reputation, to say nothing of p*ssing off users insanely!  The idea that issues have to be "reported" through the program itself, following a bunch of dumb steps to get it....where?...nowhere effective, that's for sure, because nothing has ever happened to change anything when I have followed those directions.  And it would be nice to actually get a response (REAL response, not a canned, 11-year-old cheerleader response) to all this ranting, which, let's face it, is VERY specific and exactly what they need to do something about, and we need done.  QBO is the very definition of "nonresponsive".  UGH.

This reply is directed at EVERYONE, not just the person whose note I "replied" to:  How about we inundate the Intuit Talking Heads with these complaints instead of ranting and no one hears us but each other?  Keep the string going, for sure, so that we are all kept up to speed with the status, but go to this website: XX ***message being rejected because of the website address I included, so I am deleting it and writing it differently--but you should be able to figure it out:  h t t p s : / / w w w . i i n t u i t . c o m / c o m p a n y / e x e c u t i v e s  where there is a link at the top that says

"Do you have a question, concern or feedback about an Intuit product or service? 

Submit an inquiry to the Office of the President. We'll respond within one business day to help resolve your concern." and then there is a link to submit your request.  Let's find out what someone in the head office thinks of all this ignoring-the-customer, shall we?

Okay, I just entered my request--I didn't hold back and asked someone from the Office of the President to look at this string on this message board.  It assigned me Case #OOP-0020936.  The website said I would be contacted within 24 hours.  FEEL FREE TO REFER TO THIS CASE NUMBER IN YOUR OWN REQUEST AND TELL THEM THAT YOU AGREE THAT QBO HAS BEEN NONRESPONSIVE TO OUR REQUESTS THAT MODERN VIEW VS. CLASSIC VIEW ISSUES MUST BE ADDRESSED AND REVERSED.   Maybe someone in the head office will notice a pattern if all the requests mention the same Case Number.

Clearly, we need to organize against the indiscriminate developer's power over our workdays and sanity.  We DO pay for the privilege.

***Intuit" should be   i n t u i t,   not   i i n t u i t  (sorry, typed two "i's" at the beginning of the word in the website address that should only be one.

Intuit's Executives (Hover over for info)  

Here is the link. 

BRILLIANT!  THANK YOU!!!  I will join you in elevating this issue to The Office Of The President.  Please, let's all do this and see if it will get any attention!  And I will note your case number, I think that doing that will show some solidarity within the user community.

Early in my experience with Intuit/QB, I shared your thoughts that they were (or should be) interested in feedback.

After attempting what is being described above as an approach to get someone's attention, I came to the conclusion very quickly that they absolutely do not care or want user feedback. Sorry, but good luck trying!

And here is my case number.

To follow up, here is what happened after I filled out the request on the website for the Office of the President:  Less than 2 hours later, I received a call from Maria, who works for the Office of the President.  According to my phone records, the call came from [Removed].  If you look it up, guess what...it's just QBO customer service phone number.  She listened for 14 minutes, which only took that long because she kept coming to the wrong conclusion about what the problem was, and I kept correcting her.  She thought that I didn't like the way the customer service reps handled my calls, which of course is true, but that goes without saying and wasn't my point at all.  I wanted them to READ our string in this message board to understand what is wrong and why we are all bent out of shape about it.  I believe she did finally hear that part.  However, I saw nothing presidential or executive-branch-ish about her approach, and am not confident that I made any headway.  So, tomorrow, I will approach it differently and see if I can get a different phone number by doing some mining of the web, and call it myself rather than posting a request for service and waiting for a call back.  Stay tuned.  Grrr.

Update 5/19/23:

I happen to have an old connection with the Director of Market Research of Small Business and Self Employed Group of Intuit, and I just sent them a message with the link to this entire thread and suggested they read it.

I would think THIS would be part of their market research, so let's cross our fingers, eh?

Conforms to my past dealings with intuit. They have NO INTEREST in any feedback. 

Would a company truly concerned with its users roll out an "enhancement" like this?

I believe not!

I know that I said I wouldn't post here again, but in the spirit of at-a-boy to you all, I decided to share a story of how the QBO team does help when they can.

Try to remember that these are hourly employees who are specifically trained to help people who may not know how to do certain things or set up/plug in various inactive modules. They thrive on calls about setting up payroll for the first time or learning how to reconcile a credit card statement. This is what they were trained for. Please don't be so harsh on them.

So, in this last update that brought us this "Modern View" another format was changed deep in the heart of the Payroll Tax Module settings. It wasn't noticed right away because it had to do with updating Workers' Compensation rates, which aren't updated by the states until the end of March, usually.

The old way use to involve inputting a mm/dd/yyy format for the effective date of the new rate. Those of you with experience with this old screen will remember the error "Effective date must fall on a quarterly boundary."

ANYWAY, the new format that rolled out at the same time as modern view got rid of the date format and instead asked "Effective on the first day of which month?" with drop down fields which only had quarter boundary months as options.

SMART Developers! These are the kinds of quality of Life changes that add value to this product.

However, you couldn't update the new effective date because the code running in the background STILL WANTED to save the input as mm/dd/yyy format. I contacted QBO support and having been trained to identify this for what it was and escalate it to the proper software engineers had the issue resolved before most of you started opening your rate update forms.

Try and remember that if QBO Care Team members can't help you, it's not because they are a part of some giant conspiracy to troll you. They are people who have been trained to help others in very specific ways, and may lose interest in assisting people who don't treat them with decency or respect. If you have a terrible attitude from the moment the interaction begins, it may be a large contributing factor as to why you continue to receive poor quality support.

Please Be kind friends.

Great!  Any *opening* in the armor (hilarious:  the website wouldn't let me use the usual word in the idiom. c h i n k, because it is a "bad word"--they should be so diligent about their own developers' missteps!!) to get somebody with a sense of responsibility to the users is what we need.  Someone to listen who gets it that this problem is their making and only they can fix it, and especially to understand the impact that the changes had on us in real life.  If any competitors are out there who see this and can figure out how to migrate from QBO to some other platform that would serve us rather than just frustrate us, would even suggest that we do it -- right here in this string -- I bet they'd have a stampede to their door.  I can't get over that QBO doesn't monitor this Message Board, which clearly, they don't--no response, and indeed, we are still posting and bellyaching daily, not a good look for their products.  I hope your contact gets your message and can follow up connecting us to someone who can actually help.  Hope springs eternal.

Oh, and before any of you misunderstand:

I am still the same person who has changed our written bookkeeping engagements to include specific language for new clients who use QBO that communicates that fact that hourly rates of work can and will change due to Intuit rollouts of "enhanced user experiences" and that no prior sum of fees for any work should be any kind of gauge in determining how much our service will cost in the future.

QBO Cares team members can't help us with Modern View vs. Classic View and having some way to set a preferred default. Unlike being unable to update the workers' comp. rates, this isn't technically "broken" and so they don't have the means to escalate, I just don't want them to be villainized over it.

The developers who work on the layout and experience should own this 100%. They should also be held to account for rolling this out in January. That is completely unacceptable and assurances by intuits management should be sought that something like this will never happen again.