Clearing AR Transactions with Zero Balance

Hi @Tmbrlnd, I'll help clear your transactions.

In QuickBooks Desktop, you can create a journal entry to clear out transactions incorrectly showing on the Account Receivable account.

Therefore, I'm adding this link to read on how to create and apply the journal entry: Write off Customer Balances in QuickBooks Desktop.

However, I'd still recommend contacting your accountant for guidance when you need to start utilizing the journal entry method. If you haven't yet, you can find a local one near you with this link: Find an accountant or bookkeeper.

I'm adding this article with the topics you can use while recording the common customer transactions: The Customer Transaction Workflows in QuickBooks Desktop.

It'll always be my pleasure to help if you've got additional questions about QuickBooks invoices and sales orders. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

The problem is that the customer job was created with a Statement Charge vs an Invoice. The customer balance is $0 but the payment never credited to the statement charge thus leaving it on the AR report as an unpaid balance. I need to apply the credit to the statement charge thus removing it from AR but not affecting the customer balance of $0.

Thanks for coming back, Tmbrlnd. 

To apply the credit to the statement charge and remove it from Account Receivable without affecting the customer balance of $0, we can create a journal entry. Then, I'd suggest consulting your accountant on what posting account you'll need to apply when creating the transition. If you haven't yet, you can find a local one near you with this link: Find an accountant or bookkeeper. Here's how to create a journal entry: 

1. Go to the Company menu.
2. Select Make General Journal Entries.
3. Fill out the fields to create your journal entry. Make sure your debits equal your credits when you’re done.
4. Press Save or Save & Close.

Here's an article you can refer to for more insights about creating a journal entry in QuickBooks Desktop for Windows or Mac. For more tips and other resources, you may visit our page in managing your business in QuickBooks: QuickBooks Desktop Self-help articles.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. Take care always.