Completely delete account

Hi there, rab. I've got the steps to help you remove your account. 

If you're referring to deleting your Intuit account, please note that when we have a new email address, we can easily update it to avoid an extra process. 

Here's how: 

1. Sign in to the Intuit Account Manager. Use your sign-in info for QuickBooks, TurboTax, Credit Karma, or our professional tax products.
2. Select the Sign in & security menu.
3. Choose the User ID, Email address, Password, or Phone section.
4. Make your changes.
5. Once done, hit Save.

You can visit this article for additional info: Update or change your Intuit Account sign-in information. 

However, if you want to delete your Intuit account completely, follow these steps: 

1. Sign in to the Intuit account manager. 
2. Go to Data & privacy tab. 
3. Choose the Delete section. 
4. Select the tab. 
5. Click Continue. 

Also, I've added the guide about accessing your Intuit Account and downloading your data: Access and manage your data from your Intuit Account. 

Feel free to post here in the Community space if you have more queries about managing your Intuit account. I'll be here to assist. Stay safe! 

Please cancel my quickbook account ASAP

Thank you,

Corina [Removed]

Certainly, here are the steps to cancel your QuickBooks Online subscription, Corina.

The cancellation process depends on where you initially subscribed. If you subscribed through a mobile app store, you must cancel it via the app store.

For subscriptions purchased directly from Intuit online, follow these steps:

1. Sign in to QuickBooks Online as the primary or company admin.
2. Go to Settings, then select Subscriptions and Billing.
3. Find the product you wish to cancel, then select Cancel.
4. Follow the on-screen steps to complete the cancellation. 

You’ll receive an email confirmation once your account is successfully canceled.

Additionally, you can visit these links to get more insights about canceling a QuickBooks account:

• Cancel your QuickBooks Online subscription
• What happens to my QBO data after I cancel

We're always available to assist with any concerns you may have. If you experience any other issues, feel free to share the details here in the Community. We're here to help.

My husband passed away on 8-6. Please cancel his subscription.

I'm deeply sorry to hear about your husband's passing, @Mppassed862024. This must be a tough time for you, and I want to extend my heartfelt condolences. I will assist you in canceling his subscription right away.

When canceling a QBO subscription, QuickBooks will provide the user with read-only access to the data for one year following the cancellation. After that, the application will automatically delete the data from the system.

Before we proceed, if you have access to your husband's account, we can export the data into an Excel file as a backup. Here’s how you can cancel the subscription:

1. Sign in to the Intuit Account Manager.
2. From there, go to the Products & billing tab.
3. Select your company name, find the product you wish to cancel, then select Cancel.
4. Choose why you're canceling your subscription from the choices. Once you’ve filled it out, select Continue to cancel.
5. You’ll see a page detailing product benefits and the last day you'll be able to use your subscription. Select Continue to confirm the cancellation.
6. A pop-up confirming your subscription is canceled will appear, then you can select Got it.

If you prefer, you can reach out to our Customer Support Team to handle the cancellation for you directly.

Furthermore, if you find yourself taking over the business, you can re-subscribe or reactivate the account in a few steps, and transfer the primary admin rights to you; we will be happy to serve you back.

I'm here to help you through this process, @Mppassed862024. If there's anything else I can assist you with, please don’t hesitate to reply. Take care of yourself.

It seems I've been paying for 2 accounts for a while but I only use 1 

We appreciate your engagement in this discussion, Ray. I'm here to help you verify the reason why it appears that you're paying for multiple subscriptions in QuickBooks.

To begin, I recommend logging into the Intuit Account Manager page. It can let you double-check your active QuickBooks subscriptions.

Here's how:

1. Log in to the Intuit Account Manager page using your Intuit account credentials.
2. Navigate to the Products & billing tab.
3. If you have multiple accounts from the Your products list, review them.
4. Once you've confirmed that one of the accounts on the list the list should be discontinued, click that account.
5. Select Cancel and follow the on-screen cancelation process.
   

However, if you only have one active subscription but you're being charged more than your usual subscription payment, you can utilize the Lookup your charge tool. You can use this to check your billing and fee details or any discrepancies (if there are any). For more insights about reviewing unrecognizable charges, access this link: Understand Intuit charges on your credit card or bank statement.

Another factor that could cause this situation to occur is if you have another Intuit account with active products and services. If this is not the case, you don't have another QuickBooks plan, and you weren't able to verify where the additional cost is coming from, I suggest contacting our Support Team. They're equipped with tools to safely check your QuickBooks fees and provide complete details about your account payments.

I'm also attaching these articles that can help you manage your login details and download your personal information from your Intuit account:

• Update or change your Intuit Account sign-in information
• Access and manage your personal data from your Intuit Account

If you have more questions about your subscriptions in QuickBooks, hit the Reply button. We'll be here to help you promptly.