I can see the urgency of resolving this issue, as it is crucial for the smooth functioning of your business.I'll connect you to the appropriate department that can provide a resolution to minimize any disruption to your operations, Tedward.
In the meantime, it would be helpful to check the expense or Cost of Goods Sold (COGS) account affected when entering the contractor expenses within the project. If you categorized the expense under the Category section to account for the labor services provided by the contractor, make sure it is posted to the COGS account designated for tracking contractor expenses.
Alternatively, if you entered the contractor expense under the Items section, ensure that the item listed in the Products/Services page is linked to the correct COGS account specific for tracking contractor expenses. Verifying these settings can help ensure that the expenses are properly allocated and reflected as project costs.
If the issue persists after reviewing and adjusting these settings, I recommend you reach out to QuickBooks support again to investigate this further. They have the tools to pull up your account in a secure environment.
You can also visit and read these articles for additional information about the project and tracking labor costs:
Feel free to contact me if you need anything else about managing projects, expenses, and costs in QuickBooks. Stay safe and be well.
