Credit card reconcile

Hi there, and Welcome to the Community @Strands of love. 

Let me share some information as to why your credit card balance is negative, and you need help figuring out why it does not match up with your bank account.

If you notice a discrepancy between your credit card balance and bank account balance in QuickBooks Online, there could be multiple reasons behind it. To resolve your issue, I suggest reviewing all your credit card transactions in QuickBooks Online, including the opening balance, and comparing them with your credit card statements. Check for any missing transactions that could be causing the negative balance. Additionally, ensure that all reconciled transactions in QuickBooks Online match the transactions on your credit card statements.

If there are any discrepancies, you may need to unreconcile and re-reconcile those transactions. 

Moreover, please do seek professional help if needed. If you are still experiencing issues with mismatched balances, you may find further assistance by reading these articles.

• Fix an Opening Balance to Match a Bank Statement
• Troubleshoot Reconcile when Opening Balance is Correct

Keep me posted if you have any additional questions about your credit card balance being negative and it did not match up with your bank account. The Community is always here to help 24/7. Keep Safe!

Thank you I found it! 

Thanks for the update, @Strands of love . 

We are pleased to hear that you were able to solve the discrepancy in your credit card balance. Your proactive approach is commendable, and we appreciate your efforts in resolving the matter.

Should you have any further questions or require assistance with any other concerns, please do not hesitate to reach out to us. We are here to support you and ensure that your experience with us is as smooth as possible.