Glad to have you here in the QuickBooks Community, @joeybags.
I can help you out record your transactions properly in QuickBooks.
If you want to show an existing credit under the customer's profile, use a credit memo. With this option, the customer balance put a credit that you can apply to future transactions.
Here's how to do that:
- Go to the Customers menu, then Create Credit Memos/Refunds.
- After creating the credit memo, you can apply it to a customer's invoice. Simply go to Customers, then Receive Payments.
- Choose the customer. You’ll see the amount of the credit included in the Existing Credits field.
- Select the Apply Existing Credits check box.
You can also use the retainer deposit option by putting the funds in a liability account. However, this will not record the amount under the customer's transaction list until it is applied to a sales receipt or invoice. This article is for QuickBooks Online, but the idea would work on a Mac version of QuickBooks: Record a retainer or deposit.
Please come back here anytime for other questions or concerns with advance customer payments in QuickBooks Desktop for Mac. I'd be more than happy to help.
