Customers appear when creating checks or journal entries and using Accounts Payable

@LisaLad 

When you write a check to a vendor and assign it to A/P, you can leave the customer field blank.  The vendor payee on the check is how QBO assigns the reduction (debit) in A/P.

When creating a journal entry, the name field works fine for me - all vendors and customers are displayed.

Yes, but the vendor on the check is different than the vendor on the account line.  I've been doing this for years and suddenly it's not working.

Thanks

Hi. I have same question. Did anyone respond with answer?

Deb 

Allow me to join the conversation and help with your question about customer and vendor names when creating transactions, DebC.

I logged into my QBO account and I can see the names of the vendors when recording checks and journal entries. 

Too much cache and other browser issue can cause the program to show unexpected results. This can be the reason why you can't see the list of vendor.

I have steps to share that can resolve some of the most common browser and unexpected results when working in the program.

First, switch or use other browsers like Google Chrome, Mozilla, Microsoft Edge, or Safari. They are all compatible with QBO and can help us isolate the issue.

You can also test it in an incognito or private browsing session. Use these keyboard shortcuts on how to do that:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Second, log back in and check if you can already see the names of your vendors. If you can, follow the steps in this article on how to clear cached or delete internet files; Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Allow me to give you these articles as well for additional information when working in QBO:

• Reverse or Delete a Journal Entry in QuickBooks Online 
• Resolve Accounts Receivable or Accounts Payable Balances on a Cash Basis Balance Sheet in QuickBooks... 

Don't hesitate to ask a follow-up question or reach out to us again if you need more help. The Community is always here if you need anything else.