Re-cutting a refund check to a customer after the original check was voided - How do I apply the second check to the journal entry voiding the original check?

NaomiPLAE · ‎August 05, 2020

I issued a customer a refund check from the credit memo as normal. This check came back to us and we needed to void it and re-cut. Since the check was cut in a month prior, I created a journal entry to cancel out the original check so I can print a new one. This journal entry debited the bank account and credited AR (customer is tagged). After creating this journal entry, I then cut a new check for the customer. I am not sure how to get the journal entry and new check to link. On my Receivables report, I have a negative dollar amount and the exact same positive dollar amount, which cancels out to zero under that customer. Any help would be appreciated!

Pabz_L · ‎August 05, 2020

Hello, @NoamiPLAE.

Let me share some insight when voiding a check transaction in QuickBooks Desktop. When you void a check transaction, you'd be prompted with an option about an automatic journal.

If you click Yes, the Journal Entry will automatically be created, and once you click No, just void the check you'll want to enter the Journal Entries manually.

Once done, apply the open amounts to each other, using a zero Expense transaction. Select the vendor, and then two transactions should appear, one positive and the other is negative for the same amount. Add them both, so the total gets zero. Choose the re-issue date, and then click Save.

I also recommend getting in touch with your accountant to get the best advice.

You can also click the Help menu at the top and search voiding a check for additional information. Also, see this article on how to create a journal entry in QuickBooks Desktop.

Let me know if there's anything you need assistance with. I'm a few clicks away to help. Have a good day!

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Re-cutting a refund check to a customer after the original check was voided - How do I apply the second check to the journal entry voiding the original check?

Re-cutting a refund check to a customer after the original check was voided - How do I apply the second check to the journal entry voiding the original check?

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