Did we lose the feature where we can see when an invoice has been viewed?

We also lost the ability to delete invoices on the App. And the ability to turned estimates into invoice on the App.  

Where is the pop-up?

"

1. A pop-up screen will appear, displaying the Invoice Activity."

Thank you for joining this thread, LadyA.

I recognize how challenging it can be when you're having trouble locating a specific feature in QuickBooks Online (QBO). The Invoice Activity function is an essential tool for keeping track of your sales forms, and I'm here to help you find it.

When you click on the invoice, the Invoice Activity side panel will show up instead of a pop-up screen. Should you continue to encounter difficulties in finding this feature, please provide more specific details about your experience. This will help me gain a clearer overview of what happened to the sales form. and provide you with a permanent solution to address the issue. 

In the meantime, you can check out this helpful article on how to edit your reminder message for customer invoices that will soon be overdue: Send invoice reminders automatically or manually in QuickBooks Online. 

Additionally, we offer a range of resources that delve into different approaches for handling sales and customer-related responsibilities, such as utilizing a mobile application to track invoice statuses:
 

• You can do WHAT in QuickBooks? Invoicing
• Topics about your company's income and customers
• Invoices and payments
• Track the status of invoices in the QuickBooks Online mobile app
  
  

If you have any other sales-related concerns or additional questions about the Invoice Activity function, don't hesitate to leave a comment below, LadyA. I'll be more than happy to assist you further. Enjoy the rest of your day!

When we open an invoice, QB online, we could see the viewing activity at the bottom.  That's gone.  Where did the important bit of information go?

Hello, exhib. 

I acknowledge the importance of successfully viewing your invoice activities in QuickBooks Online. I'm here to ensure that you can view this seamlessly. Tracking your invoice activity is still available in QBO. However, you'll need to go to the Sales menu to access this. Let me show you how.

1. On your left navigation panel, go to Sales.
2. Select Invoices.
3. Click the invoice you want to track.
4. A window showing you the Invoice Activity will appear on the right side of your screen. 

Furthermore, you can check this article to track the invoice payments you've received: Record invoice payments in QuickBooks Online.

Don't hesitate to get back to us if you have further concerns about invoice activity in QBO. We're always here to assist you.

I'm not getting a popup. Please help.

Hello there, Marybeth. We'll make sure you can access the Invoice Activity feature to help you effectively track your sales transactions in QuickBooks Online (QBO).

When you click an invoice from the Sales menu's Invoices tab, the Invoice Activity side panel will show up instead of a pop-up screen. Please see the screenshot below for your reference.

If you're unable to do so, this system's unusual behavior is likely caused by a browser-related issue. To fix this, we can perform some troubleshooting steps. Let's start by pulling up your QBO account using a private browser (incognito). Here's how:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Once signed in, go to the Sales menu's Invoices tab and select an invoice to open the Invoice Activity side panel.

If you're able to do so, return to your default browser and clear its cache. After that, log out and then log back into your account. This will refresh the system and remove older data that causes viewing and performance issues. 

However, if this matter continues, I'd recommend using other supported browsers.

Additionally, you can pull up the Transaction Detail by Account report to show a list of invoices due on a specific date range. Please see this article for the complete guide: Customize report to see invoices due in QuickBooks Online.

You can always get back to this thread if you have other feature concerns or questions about managing invoices in QBO. We in the Community are always ready to help you out.