Different account codes this fiscal year

Let's troubleshoot the browser you're using to ensure that any changes made to your payroll account number reflect in your Statement of Financial Position report, Bookkeeper2025.

Kindly choose the browser you're using for detailed steps:

• Firefox
• Google Chrome
• Safari for Mac
• Microsoft Edge

If the issue persists, we recommend using another QBO-supported browser.

Feel free to return to this thread for additional QuickBooks-related inquiries.

Hi,

I tried both Firefox and Chrome. 

Hi,

Windows 10 Pro

I tried both Firefox and Chrome.

Thanks for following up with the Community, Bookkeeper2025. I appreciate you performing Irene R's steps.

Since you're still seeing an incorrect account code on your report, I'd recommend using a different device and/or internet connection.

If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:
 

1. Use the Help (?) icon.
2. Enter your question or topic in the QB Assistant. You can also use the Search tab.
3. In QB Assistant, enter "Talk to an expert", or if you're on the Search tab you can select Contact us.

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any questions. Have an awesome Thursday!