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dguistwhite
Level 1

Does anyone have issues with budget entry freezing and not allowing you to save the data entered?

After entering some budget information I save what I've entered so far.  If I continue to enter more data, I hit the saved button.  The button goes dark and then seems to freeze.  The only way out is leave the screen and lose whatever was entered.  It annoyingly asks if I want to exit with out saving...of course I don't but I have no choice.
3 Comments 3
MJoy_D
Moderator

Does anyone have issues with budget entry freezing and not allowing you to save the data entered?

Let's get rid of the error you're having to create your budget, @dguistwhite.

 

The error you're having when trying to create a budget can be caused by the piled-up cache in your regular browser. A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account.

 

I've got some steps to help fix this issue. First, you'll have to sign in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

Here's more information on how you can create budgets in QuickBooks Online. Once you're done, you can run Budgets vs. Actuals report from the Reports menu to check your actual income and expenses compared to your budgeted amounts. Here's a guide on how you can run reports in QuickBooks Online

 

Let me know if you need further help with creating your budget. Keep safe, and have a wonderful day!

dguistwhite
Level 1

Does anyone have issues with budget entry freezing and not allowing you to save the data entered?

Clearing the cache worked.  Its strange that it was only a problem in budget entry.  Everything else is working fine.

 

 

Angelyn_T
Moderator

Does anyone have issues with budget entry freezing and not allowing you to save the data entered?

I'm happy to know that everything works well now, and clearing your browser's cache as suggested by my colleague MJoy_D resolves the odd behavior while entering your budget, @dguistwhite.

Please know that you're always welcome to post again if you have other QuickBooks concerns in the future. Just leave a comment below. Have a great day ahead!

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