I apologize, I misspoke. The message I am getting says "Account has been deleted"

I'm here to explain why you're unable to get rid of unbilled charges and getting an error that your account has been deleted in QuickBooks Online, @LMcGaha.

Currently, there is an ongoing investigation into the unbilled charges can't be cleared. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us until the issue is resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Navigate to the (?) Help section. Which will bring up the QuickBooks Assistant window.
3. In the Type or Ask Something field, enter your inquiry.
4. Press Enter on your keyboard to send it.
5. Choose Talk to a human.

Once the issue is resolved, you may use this resource as a reference for seamlessly matching your accounts: Reconcile an account in QuickBooks Online.

We're here to ensure you have everything you need to be successful. If there’s anything else we can do to help manage invoices, please get in touch with us by commenting on this post.

What about those of us that have Quickbooks Desktop?

I appreciate you joining us in the Community, QCC55449. I want to ensure that your concerns are handled promptly and effectively.

I want to make sure I understand your concern correctly. Are you asking for steps to remove billable charges or unbilled charges without recording them as income using QuickBooks Desktop?

If yes, here are the detailed steps to remove billable charges or unbilled charges in QuickBooks Desktop without turning them into income:

Step 1: Turn Off Billable Expenses:

1. Go to the Edit menu and select Preferences.
2. In the Preferences window, select Time & Expenses from the left-hand menu.
3. Click on the Company Preferences tab, uncheck the box labeled Mark all expenses as billable, then click OK to save the changes.

Step 2: Identify Unbilled Charges & Remove Billable Status from Existing Transactions:

1. Run the Unbilled Costs by Job report to identify all unbilled charges.
2. For each customer job listed in the Unbilled Costs by Job report, create an invoice:
   • Go to the Customers menu and select Create Invoices.
   • Choose the customer job from the drop-down list.
3. Click the Add Time/Costs button at the top of the invoice window to see all unbilled entries.
4. In the Choose Billable Time and Costs window, go through each tab (Time, Expenses, Mileage, Items) and check the Hide column for each entry. This action will remove the billable status from the original transaction.
5. Click OK to return to the invoice.
6. Close the invoice without saving it to avoid creating income.

Step 3: Manually Adjust Transactions:

1. Go back to the Reports menu and select Jobs, Time & Mileage.
2. Choose Unbilled Costs by Job again.
3. Open each transaction listed in the report:
   • Double-click on the transaction to open it.
   • Uncheck the Billable box.
   • Save and close the transaction.

These steps will help you remove unbilled charges without recording them as income. If you meant something different, just let me know so I can provide the precise information needed to resolve your issue.

Furthermore, I recommend creating a backup of your QuickBooks file before you proceed with the steps outlined above. This proactive measure will ensure that your data remains safe throughout the process.

Additionally, consider using Intuit Data Protect to automate your backup process. This tool allows you to schedule backups, ensuring your data remains up-to-date without taking up unnecessary space.

Please know you can always rely on the Community for any QuickBooks needs. I will look forward to your response and can't wait to help you further.