Don't automatically select ALL credits when recording a bill payment?

I recognize that you want to turn off the automatic apply credits in QuickBooks Online, @meltingpotsac. Let me assist you with turning this feature off, so it will not apply automatically to the open bills.

There are several ways to handle credits. Since you need to turn off this option, we can do that with QuickBooks Online, which allows you to choose which open invoices or bills you want to apply the credit memos.

Here are these steps:

1. Click the Gear icon.
2. Select Account and Settings.
3. Go to the Advanced tab.
4. Click the Pencil icon in the Automation row.
5. Uncheck the Automatically Apply credits box.
6. Click Save, then Done.

Nonetheless, if the list of your credits keeps disappearing after turning the feature off, it is best to perform troubleshooting steps to rectify this common issue. We can use a supported browser and clear its cache to have the best experience using your QuickBooks Account.

I'm also adding this page for your guide and more insights if you want to know about the delayed credits and manage your credit memos: Create and apply credit memos or delayed credits in QuickBooks Online.

Know that we are always here to help you organize your credits. Furthermore, if you need guidance pulling a report, reply in this thread. It is always my pleasure to provide more information.

Thanks for the response!  That setting was already turned off ... yet the credits are automatically applying.  Anything else to try?

Thank you, meltingpotsac, for following the suggestions provided earlier.

I'd like to provide you with more information on how QuickBooks applies credits to bill payments.

When you access the Bill Payment page, the program will automatically check all available credit boxes. This is how QuickBooks works and the option to disable this behavior is unavailable in the system. 

For now, you'll need to manually uncheck each box to select the specific credits you want to apply to your bills.

I understand the importance of having more control over this feature to better manage your bills. I encourage you to send your feedback to our Product Development Team. They can review your suggestions and consider including them in future updates. Here's how send your request:

1. Sign in to your company.
2. Go to the Gear icon.
3. Choose Feedback.
4. Enter your comments in the description box.
5. Click Next to submit your inputs.

Moreover, unchecking all of the credits will cause them to be hidden in the Bill Payment window. To show their list, simply click the Arrow icon in the right side area of the page.

For additional reference about handling vendor credits in the program, please see this article: Enter vendor credits and refunds in QuickBooks Online.

I'm all ears if you have follow-up questions regarding this topic. Feel free to add any other concerns you might have about your account, entries, and reports. I'll always have your back!

Thanks, I appreciate the info.  I don't love the behavior, and it's different from how Quickbooks Desktop behaved.

What's more, the process is clunky.  If I'm marking multiple invoices as paid, the credit amounts applied are just a number in a box and there is no reference to the actual credit memo which makes managing it kind of a pain since it looks like it will also apply a partial credit just to use up the credit balance.  Only when applying payments to an individual invoice do I actually get a list of the actual credit memos.

One of our primary vendors issues price correction credits often.  But they have the same terms as our invoices, and we are on an auto ACH with them.  So they apply the credits and send us an email, and it's an annoying chore to have to either uncheck all the memos or zero out each of the entry fields if I'm in the bill pay section.

I'll definitely submit feedback on the process.