Double Sales in QBO

Hi, @philipandrews.I'll help you get rid of your duplicate sales transactions from your books.

In QuickBooks Online, you'll need to review transactions if you duplicate or incorrect entries upon reconciliation. This way, you can fix the issues before you can reconcile accounts smoothly. We can remove all the duplicated transactions directly from the account register. Let me show you how.

If you want to do it manually, you refer to this steps.
 

1. Open the transaction.
2. Go to the More tab, then select Delete.
3. Then click Yes to confirm the action.
4. Repeat the steps for other transactions.
    

However, if you want to delete by batch, here's how:
 

1. Go to the Sales menu and choose the Invoice tab.
2. Locate all the duplicate transactions and check the box icon.
3. After that, click the Batch actions drop-down.
4. Select Delete.
5. Then hit Yes when prompted for confirmation.
    

I've also added this article for more details: Void or delete transactions in QuickBooks Online.
 
Furthermore, I'd also suggest you refer to your accountant. This way, you'll be guided on the process and you're account will still be accurate after deleting some duplicates.

I've also included this reference with a compilation of articles you can use while working with your bank reconciliation: Learn the reconcile workflow in QuickBooks.

After doing so, it will remove all the doubled sales transactions. If you have clarifications managing your sales transactions. I'll be here. Take care!

Hey so which of these transactions would you delete?

The sales receipt is what's being generated by Stripe going into my bank account. I think this should stay. 

Invoice and Payment are what's being generated from my client portal system, I can turn this integration off. I am thinking this part is . As long as Stripe is importing. 

Thanks for the quick response, @philipandrews.

Let me share some insights on your concern about duplicate transactions in QuickBooks Online (QBO).

Yes, you can delete the invoice and its payment if you want to keep the sales receipt transaction. All you need to keep in mind is that you'll only have one transaction that will post into your income account.

Also, yes, you can definitely turn off the other integration to avoid having duplicate transactions moving forward.

Once you're good with all of your transactions, you can now proceed to reconcile an account in QBO. If everything matches up with your bank or credit card statements, you know your accounts are balanced and accurate.

Keep me posted if you have follow-up questions about your duplicate transactions by commenting below. We're happy to help anytime!

Do you have a faster way of batch deleting the payments from the Transactions/ All sales tab? Its only letting me do it 1 at a time. 

Do you have a faster way of batch deleting received payments in the transactions hub? Its forcing me to delete them one at a time.

Thanks for adding more information, @philipandrews.

Currently, we're unable to delete payments received in the All Sales tab. This feature is only applicable for invoices in the Invoices tab.

In the meantime, you're correct that you'll have to do it by hand. I know how convenient it is to delete the received payments by bulk.

In this case, I recommend sending feedback to our product developers to let them know this will help users deleting invoice payments faster. You can click the Gear icon on the top right and select Feedback under Profile. Then type your product suggestion and then hit Next to submit.

On the other hand, you can go to the Apps menu and search for an app like a deleter tool to remove payments transactions in QuickBooks Online. Please refer to this article for more details: Install and use apps.

To add up, you may check out these resources attached to learn more about the different ways of deleting sales transactions and recording them in QBO:

• Record invoice payments in QuickBooks Online
• Learn how to void or delete invoices, expenses, and other transactions

I'm only a post away if you have any other questions. Have a wonderful day!