Email payment notifications suddenly stopped working in July after working for the past 6 years. When a customer paid via ACH, an email would be sent to our sales team.

This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it, Darrin.

If you don’t receive a payment notification, it might be caused by any of the following:

• The email was moved to your Junk or Spam folder.
• You use a custom email domain (for example johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
• Your internet service or domain provider blocks the QuickBooks Payments email address.

We can check your email folders by opening your email and checking your Spam or Junk folder. If it’s there, move the email to your Inbox. If not, To ensure that you will receive emails from QuickBooks Payments, you need to add Intuit’s email addresses to your contact list. Here’s how:

1. Add the following email addresses to your contact list:
   • BusinessServices@intuit.com
   • Payments@intuit.com
   • Notification@email.merchantcenter.intuit.com
   • PaymentNotification@email.paymentsolutions.intuit.com
   • ReplyTo@QBDT.intuit.com
   • do_not_reply@intuit.com
   • quickbooks@notification.intuit.com
2. Send an email to any of the email addresses. This helps your internet service or domain provider recognize it as a friendly contact.

For other troubleshooting solutions, check out this article: Unable to receive Intuit email from QuickBooks Payments. If the same thing happens, I'd suggest contacting our Payment Support Team. You can click the link above and obtain the number under QuickBooks Online with Payments & Merchant Service Center. They'll pull up your account in a secure environment and investigate what's causing this issue. 

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Invoices and Payments for QuickBooks Online.

If you need to complete a certain task in QuickBooks in the future, please let me know the details below. I'll get back to this thread and help you out.

Thanks, none of these worked, already tried all of them.

I appreciate you taking the time to perform all the troubleshooting steps provided by my colleague above, Darrin.

Currently, we have an ongoing investigation about not receiving payment notifications. Rest assured, our dedicated team of engineers is actively investigating the matter and working towards a speedy resolution, allowing you to proceed with your business activities without interruption. To receive timely updates on the progress, I suggest contacting our Customer Care Support team to have you added to the list of users impacted by this issue.

Here's how:

1. In your QuickBooks Online (QBO) account, click on Help (?).
2. Select or type Contact Us.
3. Type in your concern, then select Let's talk.

To know our support's availability hours, kindly visit: Contact Payments or Point of Sale Support.
 

I'll also share this link where you can browse for helpful articles that can guide you with Merchant Services: QuickBooks Payments Help Articles.

Our utmost priority is to assist you in resolving this matter with utmost speed. If you have any further questions regarding payments in QuickBooks, please feel free to leave a reply below. I'll be here to provide you with any assistance you may need. Keep safe.

Good afternoon.  Is this investigation still ongoing?