Entry has not delete option

hr-electric-outl · ‎September 05, 2024

Hello,

I have an erroneous entry made a couple of weeks ago that is preventing me from reconciling my account. The entry is a tax payment to the State but it is incorrect. I think this applied on or before I actually resolved an issue with the State so we can pay payroll taxes correctly. This particular entry is mostly greyed out except for the option to add "C" for "Cleared - Tentatively Reconciled" or "R" for "Reconciled". The buttons on this entry or "Edit", "Cancel" and "Save" but no delete option. BTW, this fictitious payment does not show up at my bank. It is only in QB. I'm off by this one entry. How do I get rid of it. Clicking edit does nothing. I cannot modify this one.

Thanks in advance!

Brooks

Anonymous · ‎September 05, 2024

I know a way to delete an incorrect entry from your register and get you to reconcile your account in QuickBooks Online (QBO), hr-electric.

If you manually entered this payment into the application, we can delete it from your tax page. After that, transactions posted from your register will be removed as well. Please follow the steps below to do so:

Go to the Taxes menu and select Payroll Tax.
Click the Payment History tab and select the payment you incorrectly entered.
Hit Delete from the Edit dropdown, and select Yes to confirm.

Moreover, if this payment has been processed electronically, the option to delete it won't be available. Instead, we can contact our Payroll Support Team to check if this can be deleted and take the actions needed.

Keep these articles as your guide when starting to reconcile your account to spot and avoid discrepancies:

The Community is always available to help you manage your bank entries and provide assistance with any QuickBooks-related transactions. You can hit the Reply button to start posting them here. Take care!

View solution in original post

Anonymous · ‎September 05, 2024

I know a way to delete an incorrect entry from your register and get you to reconcile your account in QuickBooks Online (QBO), hr-electric.

If you manually entered this payment into the application, we can delete it from your tax page. After that, transactions posted from your register will be removed as well. Please follow the steps below to do so:

Go to the Taxes menu and select Payroll Tax.
Click the Payment History tab and select the payment you incorrectly entered.
Hit Delete from the Edit dropdown, and select Yes to confirm.

Moreover, if this payment has been processed electronically, the option to delete it won't be available. Instead, we can contact our Payroll Support Team to check if this can be deleted and take the actions needed.

Keep these articles as your guide when starting to reconcile your account to spot and avoid discrepancies:

The Community is always available to help you manage your bank entries and provide assistance with any QuickBooks-related transactions. You can hit the Reply button to start posting them here. Take care!

hr-electric-outl · ‎September 08, 2024

Awesome! That's exactly what I needed!

Thanks!

Brooks

Aldren18 · ‎September 08, 2024

I’m delighted to hear that, Brooks!

On behalf of my colleague, RoseJillB, you're welcome. It's good to know that the information provided has resolved your concern about deleting incorrect tax payment entries.

Additionally, I'll share these articles that guide in updating employee info and managing pay schedules in QBO payroll:

This thread is always open if you have other matters to discuss. If you require help reconciling your transactions or have other questions about tax payments in QBO, get back to us in this conversation by clicking the Reply button. My team and I will always be around to lend you a hand any time you need guidance.

RdmDiesel1

This option did NOT work for me. The original tax payment entry was entered in the wrong bank account and I needed to correct it.

I deleted the original tax payment and then made the payment again to the correct account the money was withdrawn from. Not only did it add the tax payment to the new bank account, but it also NEVER deleted the original payment that posted in the wrong account...PLUS it added a duplicate payment to that account. Now I'm even farther away from being able to reconcile my accounts. I tried to go into the bank register to just delete the transaction, but there is no option to do so and every time I clink on the transaction line, I get a message that says "Looks like we've hit a little snag. How about you try again in some time?" I have been trying all day.

SheandL

I appreciate you for bringing this up, Diesel1. I understand the inconvenience of dealing with duplicate transactions and error messages while trying to reconcile your accounts.

Based on what you’ve described, this looks like something our live support team can help you investigate further. They’ll be able to review the issue further, identify what’s causing the problems, and ensure your transactions and accounts are reconciled correctly.

To contact them, here's how:

Open your QuickBooks account.
Navigate to the Help(?) button, then search for a keyword or topics to activate the Contact Us button.
Click the Contact Us button, then select how you want to connect with our experts.

For more information about our support hours, please see this article: Get help with QuickBooks products and services.

Feel free to comment down below if you have other questions about this.

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Entry has not delete option