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heatherm23
Level 1

Glitch in QB is showing incorrect name on payroll checks in register but not on PR list. How do I fix this?

When QB pulls transactions from my bank account it shows many (but not all) paychecks with the wrong name. When I click on the check to see if I need to edit it, it takes me to the payroll list with all the correct information. When I brought this to the attention of the QuickBooks people they said to classify it to the right person's name and put it under wages. I am concerned that doing that will not keep accurate books as that does not account for taxes taken out. Has anyone else encountered this issue? And how have you fixed it or worked around it? I am tempted to disconnect my bank account and go manual.
1 Comment 1
KimberlyS
QuickBooks Team

Glitch in QB is showing incorrect name on payroll checks in register but not on PR list. How do I fix this?

I'm here to help you correct the paycheck name on your register to keep your record accurate, heatherm23. Allow me to share the detailed process to guide you thoroughly.

 

Since the paycheck has correct information from your payroll list, it could be that the names appear incorrect in the register since they haven't matched the appropriate transactions. To get this resolved, we can undo the categorization process.

 

Here's how:

 

  1. Head to Transactions from the left pane.
  2. Click Bank transactions and proceed to the Categorized tab.
  3. Utilize the filter to narrow down the result and locate the entry from the list.
  4. Select Undo from the Action column. For multiple transactions, tick the checkbox for each entry and click Undo at the top of the list.

 

After that, match the transaction manually and ensure they have appropriate names with the guide of this article: Match online bank transactions in QuickBooks Online.

 

Moreover, you might want to scan this material if you want QuickBooks to match your payroll transactions automatically: Automatically match QuickBooks Online product transactions.

 

Furthermore, consider browsing this resource for the detailed process of reviewing your accounts to ensure they match your actual bank or credit card statements: Reconcile an account in QuickBooks Online.

 

Stay in touch by adding a reply below if you have future inquiries when matching payroll transactions in QuickBooks Online. We'll be around waiting to hear from you again.

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