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Connect with and learn from others in the QuickBooks Community.
Join nowHello valeria-shadkik,
Let’s get through with this so you can send those emails to your customers. Do you receive an error message after sending the invoice? To get this resolved, let’s try the best solutions for when customers aren’t receiving your email.
Here are possible reasons why, and how you can fix the problem. To start, let’s reset your email address. I’ll show you how:
If the solution above doesn’t work, ask your customers to check their junk mail and spam folders. If the email is still not found, clear and re-enter your email address. Here’s how:
If the issue persists, I suggest contacting our Customer support team. They have tools that can access your account and so we can add you to the list of affected users. Let me show you how:
Let me know how it goes or if you need further assistance. I’ll be around to help. Take care!
Explore this 3rd party payment service and try send your invoice from there.
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