How can I fix an error on a deposit due to deposit slip transposition which resulted in the bank debiting the account? Need to match to customer invoice.

Warm greetings, Carol. Let's work together to ensure all your banking transactions and invoices are handled accurately. 

QuickBooks doesn't allow to match two bank transactions to a single invoice. But don't worry, I'm here to guide you through the process of resolving this issue.

Firstly, you need to exclude the two transactions from QuickBooks. Then, you can use the received payment feature to record the correct amount associated with the invoice. As for the debited amount, you'll need to make a bank deposit and enter the amount debited. 

To record the invoice payment:

1. Pick the +New button, then select Receive payment. 
2. Choose your customer.
3. Hover to the Deposit To column, then select the Undeposited Funds or Payments to deposit. 
4. Tick the associated invoice, then hit Save and close. 

Now, let's create a bank deposit:

1. Click the + New button, then tap Bank deposit.
2. In the Account dropdown, choose the correct bank account. 
3. Tick the payment transaction in the Select the payments included in this deposit section. 
4. Add a negative line item for the debited amount in the Add funds to this deposit section. Ex. -20
5. For the Account column, pick your preferred account. 
6. Once done, hit Save and close.
   
   

    

You might also want to check out these articles to help manage your invoices and transactions in QuickBooks Online:

• Set up and send progress invoices. 
• Match online bank transactions.
• Learn the reconciliation workflow. 

If you have more questions about handling invoices, deposits, and debited amounts, I'm always here to assist you in any way I can. Have a good one! 

Thank you for your assistance.  One more question...when adding the negative amount under "add funds to this deposit", what account should I use...the receivables account I used to make the deposit?  Thank you!