How can I get our Quickbooks Online Customer account database rebuilt?

Hi, tganus.

There are times that an issue like this occurs when QuickBooks encounters unexpected browser-related crashes. To resolve it, try logging into your account on an incognito window. Here is a list of keyboard shortcuts to open one:

• For Google Chrome: Ctrl + Shift + N
• For Mozilla Firefox: Ctrl + Shift + P
• For Microsoft Edge: Ctrl + Shift + P
• For Safari: ⌘+ Shift + N

If it works, you can go back to a regular browser and clear its cache. Piled browser history can be the reason for some issues on the page. You may also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Also, you may visit our Self-Help page for tips on managing your account.

I want to ensure that you're able to continue working on your QuickBooks. That said, let me know how these steps work on your end. I'll be around to help you.

We have found the issues in multiple browsers on multiple systems.  Clearing browser cache is not always a desirable solution as the cache can hold other necessary information for other applications.  We have not tried incognito mode, but as technical people ourselves we don’t see the connectivity to that and previous check numbers changing or product item selections not functioning at all or rendering other product items not queried or selected.  The same previous check keeps getting changed and the same unselected product itme keeps rendering.  Along with this is severe slowness on a 1Gb connection with less than 10 users. These seem us to be database table related issues that simple routine maintenance could resolve as was done in the Enterprise Desktop version.  We’ve been trying to determine how to get Intuit to rebuild the database for  for two weeks but no one seems to know who to contact. We will give the Incognito mode a try but don't have a high expectation it will work.  We would prefer some maintenance or information on how and when cloud files are routinely maintenance for customer company files  We would like to leave this thread open for other options.

The offered solutions have not resolved the issues.  Just today, I entered a new check payment in QB Online and was told the number had already been used.  I chose to use the number anyway, then immediately did a QB Search and found, in fact, two checks with the same number.  However, the previous check, only a couple weeks old, was written to vendor we have never paid anything and for $1.00.  The audit trail falsely indicated I was the creator of the previous check.  The database is corrupt or the program is flawed.  Any other suggestions?  I would hate to have to go back to Enterprise Desktop for just 6 users to get correct data.

Thanks for coming back for more support, @tganus. It could just be a glitched in the system since we didn't receive any reports about the same issue. 

What we can do is remove the check written to a vendor you've never paid anything. 

Here's how: 

1. Go to the Bookkeeping menu.
2. Select Transactions, then go to Expenses.
3. Locate the $1.00 check to void in the Expense Transactions list.
4. Select Void from the View/Edit dropdown menu under the Action column.
5. Select Yes to confirm.

For additional reference, you can check out these articles to learn more about removing checks and other transactions in QBO:

• How to void or delete a check in QuickBooks Online
• Void or delete transactions in QuickBooks Online

I'm always here to guide you if you have additional concerns about managing duplicate checks in QuickBooks. Take care!

Katherine,

Thank you.  I have already voided the check but the larger issue why it occurred.  You must not have reviewed the whole thread here.  We have been experiencing this for months.  New check numbers are being applied to other older transactions every single time a new check number is used on a new transaction.  Every single time.  More than that, this time it has been applied to a transaction that has not been created by me or my tiny staff.  I own an IT support company and "glitches" are never a sufficient or helpful response in problem solving.  There has to be a technical reason this is happening.