How can I get the Quickbooks GoPayment app to remember the customers' email addresses?

Hello, accounting558. 

Thank you for choosing QuickBooks as your accounting software. In QuickBooks Gopayment, you'll need to add the info first, then next time QuickBooks will memorize the details in the system. 

 You want to check this article for more details about the Process of Payments in the GoPayment App. 

If you have other questions about QuickBooks Payments, you may want to visit this page to find answers: QuickBooks Payments FAQ. 

You can always come back to the Community if you need further help in QuickBooks. I'll b here to lend a hand. Take care always. 

Let’s perform some basic troubleshooting steps to get you back on track, @Anonymous. 

We can update QuickBooks GoPayment and the Online mobile app for QuickBooks to memorize the customers' email addresses. For Apple devices, launch your App Store and select Updates. Once done, select Settings, then General, and tap Software Update

To download and install (OS) updates, the support website of your device’s manufacturer has steps to help you. Here's how: 

1. Select Settings, then General.
2. Tap Software Update.

For Android: 

1. Select Settings, then About device.
2. Tap Update, then Check for Updates.
3. Tap Install.
4. To download and install (OS) updates.
5.  

If you need to record GoPayment transactions as payments, just follow the steps below: 

1. Go to the Gear icon on the Toolbar.
2. Then select Import GoPayment.
3. A list of available mobile payment transactions appears. Choose the payment you want to record.
4. Choose to record the payment as a Receive Payment transaction.
5. Select the customer.
6. Press Save & Done.

To learn more about recording GoPayment transactions, you can check out this article: Record GoPayment transactions. For more reference, you can read these articles to learn more about the GoPayment app:

• Mobile Payments items in GoPayment app FAQs
• Toggle between payments accounts in the GoPayment app

You can always update us after performing the steps as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. You have a good one. 

Hey there, @Anonymous. 

Thanks for taking the time to follow up with us and letting us know that you're running the most current IOS and app software. 

Since you're using the most current app and IOS, I recommend contacting our Customer Support Team. That way, one of our agents can review your account in a secure environment and investigate this matter further. I've included the link to connect with an agent below. 

• QuickBooks GoPayment Support

Please let me know if you have any other questions or concerns. Take care!