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gbodero
Level 1

How can I reinstate a deleted invoice with the same invoice number

 
1 Comment 1
MaryLandT
Moderator

How can I reinstate a deleted invoice with the same invoice number

Good day to you, gbodero,

 

I'm here to help restore the deleted invoice in QuickBooks Online.

 

Using the Using the Audit Log feature, you can recover the details of the deleted transaction you so can re-enter it. Here's how to locate and re-enter deleted transaction:

 

  1. You need to sign in as an admin to access the audit log. Ask your master admin if you don’t see it.
  2. Go to Settings ⚙️, then choose Audit Log.
  3. From the Filter ▼ drop-down menu, select the appropriate user, date, and event(s).
  4. Select Apply.
    auditlog1.PNG
  5. Locate the deleted transaction. To easily find deleted transactions, use the browser search Ctrl + F and type "deleted".
  6. Under the History column, click View.
  7. All the information needed for the transaction can be found under the Event column.
  8. Using the information from the Audit log, you can re-enter the transaction with its original transaction date.

After viewing the data, you can take note of the information, like the invoice number. Then, create the transaction.

 

You can also refer to the Use the audit log in QuickBooks Online page for additional information.

 

Let me know if there's anything else you need. I'm always right here to help.

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