How di I issue a credit for and incorrect invoice, it has not been paid yet but it it is in the customers system and they are asking for a credit and for me to reissue

Hello there!

Thank you for reaching out to the Community. I’m here to help you issue a credit for the incorrect invoice.

Since the invoice has not been paid yet, you’ll want to void the incorrect invoice to avoid duplicates. Here’s how to do that:

1. Go to Sales, then select All Sales.
2. Find the invoice you want to void or delete.
3. In the Action column, click the drop-down ▼, and select Void or Delete.

For more detailed information on voiding invoices, check out this article: Void or delete transactions in QuickBooks Online.

After voiding the incorrect invoice, you can issue a credit. Here’s how to create a Credit Memo:

1. Click + New at the top left and select Credit Memo.
2. Choose the customer's name from the Customer drop-down.
3. Enter the item and the overpayment amount.
4. Once you're done, click Save and close.

If you'd like to add the credit as a line item to a new invoice, you can create and apply a delayed credit instead.

Here are some helpful articles to guide you in recording payments and customizing your sales forms:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

I'm always here to assist with any further questions about handling customer credits or anything else related to QuickBooks. Have a great day!