How do I attach a receipt in snap receipt from quickbooks app to a transaction in quickbooks online

Hello there, @asowens22-gmail-.

Let me provide some insights about attaching receipts to your transactions in QuickBooks Online.

When capturing receipts using the Receipt snap feature on the mobile app, the snap made will allow you to add or match your transactions automatically in the system. Know that Adding receipts and Adding attachments work differently. 

If you want to have the same receipt to be attached when accessing your entries on the browser, you'll need to open the transaction and select Add Attachment at the bottom. 

Moreover, the receipt that you've captured from the mobile can't be added as an attachment directly, you'll need to save it on your PC and attach it afterward.

To give you more details about capturing receipts and adding attachments in the system, I'd recommend scanning through the following references: 

• Learn how to enter, upload, and track expense receipts and bills you capture with your phone or send...
• What transactions can keep attachments?

Please get back to me if you need more clarifications about receipts or questions with QuickBooks. I'll be around to address them for you.

Interesting.  I was trying to attach the snapped receipts.  Instead I open the snapped receipt, take a snippet and then attach the screen shot.  Then delete the snapped receipt.  Snapped receipt is a problem.  it kept sending me in circles, needless field entries of the receipt, then would not attach to transaction.

I appreciate you joining this thread, TheNonyanon. We can work together and get the Receipt Snap feature working.

Before anything else, may I know if you receive an error message attempting to use the option? Any additional information you can provide will help me give a timely and accurate solution.

For now, let’s clear the app data of your application to refresh it and eliminate common errors that may cause the issue. Here are the steps:

1. In your QuickBooks Online Mobile App, select the Gear icon. 
2. Choose the Refresh Data menu.
3. Tap Yes.

Once done, try attaching the snapped receipts again. If it still doesn't work, consider uninstalling and reinstalling the app.

I've attached an article that provides additional troubleshooting steps: Fix common errors in the QuickBooks Online mobile app for Android.

I look forward to your reply. I'm always happy to assist.