What I want to know is why QuickBooks keeps marking these issues as resolved!  Nothing has been resolved.  Some of us has found a work around this problem, but QuickBooks isn't responding to our needs as customers!  They suck!  Sorry not sorry because I've had it with them!  If I find another accounting software solution then I'm leaving this company and using someone else

We don't want you to feel this inconvenience, @Just_me, and @jthomas2.

I want you to know that helping you is our priority. This time, you can click the Mark as paid button beside schedule an ONLINE bill pay to pay your bills via paper check.

With the new third-party bill payment service, it changes the look of the payment method selection when paying your bills. Here's an article you can read to learn more: Record a bill payment by EFT, ATM card, or debit card.

Meanwhile, @jthomas2, threads in the Community can be marked SOLVED base on the interaction from customers who joined. Such as this one and @Just_me, selected his/her response as the solution.

But don't worry, I hear you both and I'll be submitting your feedback to the appropriate department. This way, we can provide the solution you need and the best service we can offer to you, as our customer.

Lastly, you can always visit our Income and Expenses articles in case you need some ideas in managing your bills and expenses.

If there's anything else that I can help you both, please let me know in the comments. I'm here to help.

Again, you are NOT addressing our concerns!  The fact that direct me to an article regarding recording a bill payment via EFT, ATM etc. clearly shows the lack of knowledge on your and Intuit/QuickBooks team on the real issue!

I'm not trying to record a bill payment by those methods!  I'm talking about having the ability to pay a vendor by cutting a check NOT scheduling an online payment!  This is very disconcerting and trust me when I say if there is a way to move away from the joke of a company that Intuit has become; I will do it!  You are no longer in touch with your customer base and their needs and sending links to articles that have nothing to do with our concerns reflects the lack of knowledge about this issue that was created by Intuit by changing your platform for the online version.

@jthomas2  I'm starting to think this is a ll just a bad dream that you and I are stuck in. 

No none with Intuit/Quickbooks is willing to actually address the questions asked.  But yet, are more than willing to refer us to articles that have NOTHING to do with anything. 

I still have yet to be addressed about the fact that I can NO LONGER VOID AN INVOICE.  The accountant even says it should be there.  It's not, on my end.  I don't care what QB says, or thinks.  I need the ability to VOID an invoice from time to time.  

Shalane:

I totally agree with you.  At least with the desktop version we had more control than you do with the online version.  I may be making a case to my boss to switch back to that because I can't get anything done in the online version.

We used to have the desktop version, but unfortunately it was through our previous accountant and he controlled that version to the point that only one person could work on the book at a time.  If I was in it and my boss logged in I was immediately knocked out!  That was the only reason we switched to the online version.  However, I'm thinking we should get the licenses for the users we have and go back to the desktop version. 

@jthomas2  If you have to stay with QB, Desktop is the way to go.  

Sadly, this company i work for, won't go to desktop.  I don't understand why.  But I am in the process of trying to convince them that we don't need QB, due to the other companies out there, with MUCH better reviews.  

I hope it all works out for you.

Shalane:

Thank you.  I haven't found other companies out there so if at all possible you can share information with me, please let me know.  Thank you.

@jthomas2 

I don't know your company size.  We're just a small business, but there is a website I found with info.  

https://www.lifehack.org/502092/top-5-easy-use-accounting-software-for-small-businesses

There is also Freshbooks.  

At this point, all we can do is research to find what best fits our companies. 

This is all bull.  Nobody has answered my support requests.  I have two businesses on my account and one still has a "make payment" option in expense view and one has the "schedule payment" view.  I really hope that Intuit is on this because hand-writing checks really puts a burden on me and my coworkers!  Help!

Help!

Help!

Help!

Nobody has responded to my online chat request (what is 5 minutes?!?!?!) and obviously nobody has called or emailed to follow up.  I'd like a credit for this.

This is NOT solved.  I'm not sure what kind of fake news (like, actually fake, not president fake) quickbooks moderators are being told to produce but this is NOT solved.  Why is it displayed as such?  Functionality is GONE for some of us.

This has been my frustration for a week, but I see this discussion has actually been going on longer than that.  No QB hasn't addressed any of us with this concern and they keep marking it resolved when it isn't!

I found a work around, but it's not a convenient one

I'm having the same issues, I've found that if I go into the Vendors tab, select the Open Bill category, then from the list below that I can select "Make a Payment" for each vendor and cut paper checks if necessary.

It's a pain because it's adding more steps to processing a simple payment, but so far this has been the best workaround for me.

@kelsey, @ZD and @jthomas2 

This is from an email that I received the other day. 

"The investigation Unable to Make Payment on bills - only option to Schedule payment and set up bill.com/Melio pop up for Quickbooks Online has been determined as working as designed.

The option “make payment” has been changed to “mark as paid” for customer on the melio bill experience.

So going forward, within the bill screen, you'll select the option "mark as paid" when going to make a bill payment.

On the expense screen, you'll see the option "schedule payment" under the action column, you'll click the black drop down arrow and select "mark as paid".

There will be no further updates on this investigation."

Ridiculous!!  They don't care how many steps they have added for ANY of us.  They don't care that we DON'T want to use online bill pay.  They don't care at ALL about the consumer.  And to just say "there will be no further updates..." What the hell?!  
This is FAR from a resolution.  

Oh man.  I never signed up for the "melio bill experience" nor do I want it -- is this something that was added to quickbooks online automatically only for some accounts?  Why is one of my accounts functioning as it had been and the other account is now attached to this experience.  Any tips on how I could  get this "feature" removed.  I'm happy to hear of a few workarounds, the amount of time it will take to process payments by check is becoming daunting -- every needless click and keystroke added to the day reduces my ability to work efficiently.

Funny how support is basically a community of people on message boards trying to help each other.  Thanks everybody for your ideas etc.  You know how frustrating this is.

Here is the problem.  They think that by not helping us we will give in and use the online payment services.  Quick books gets worse by the day.  Just like their customer supports ability to read. 

Ditch these services early in the year while you can.

We want an answer to our question.  Not an answer that provides no help and deepens your pockets.  Why should i pay when the site doesnt work?

they are pathetic

I have the same problem. I can't pay my vendors. 100% frustrated. I'll be on credit next week. Pls fix this issue asap.

@C2CSAFETY ,

The problem is, Quickbooks isn't seeing it, or anything else as a problem.  I called and spent a bunch of time on the phone with them, got a reference # and called it good.  Later that evening, I received the email that I posted above saying it's working as it should... Like it is supposed to make me feel better?

I'm still SO frustrated that they are sweeping it under the rug, like it's no big deal.  

It IS a big deal!!  Especially when I can't void an invoice or easily, WITHOUT having to click around 5 times,  pay a vendor.  

And to be signed up for online bill pay, without my consent, and trying to FORCE me to use it, is NOT good business practice.  I'm PISSED!!  

Thank you Jana.!!!!!!!!  I hope others read your reply. 

I just called Accountant Support and was told that there is no intention of changing this. The Schedule online payment will be the default and the only way to make a payment is click on Mark as Paid. 

This is unacceptable. It is absolutely a monumental slap in the face of the end user. You pay for a service and then can't use it properly.  No, you have to put up with Intuit in your face trying to force you to use a money making (for them) alternative. Everyone should protest and post on line and any other social media to let everyone know that Intuit does not have any real customer care or desire to listen to their paying customers.

I still have yet to have anyone address the issue of not being able to VOID a vendor invoice.  

There are times, like when a finance charge is waived, that we don't want to delete the invoice for it.  We need to just void it.  And no, JE is NOT an option.  I shouldn't have to use a JE just to void something. 

I want you to know that helping you is our priority, @Just_me.

At this time, there isn't an option to void a vendor's invoice or bill. You can edit the line items to zero it out instead.

I'll also submit a feedback ticket to our product developers. Feature requests can be included in future product updates.

For updates, the following sites below will always keep you up-to-date:

• The QuickBooks Blog
• Firm of the Future

If there's any else that I can help you with, let me know in the comments.

@JonpriL , 

That's interesting, because up until this whole other mess of not being able to pay vendors, I was able to Void any invoice I needed.  It's nice that the developers decided on their own, that it wasn't needed any longer. (sarcasm intended)  PATHETIC!! 

I cannot turn off the "schedule payment" feature! In fact, i never turned it one! It turned itself on, and now i cannot pay my bills!