It's 2023 and still nothing to add a CC surcharge to the customer without adding it to the actual invoice. Which would like everyone here has stated just gets you a larger fee. This may be the issue you would be making less. I am starting to wonder if we should cancel the merchant account services with QB. We spent over $2,000 alone in just the credit card fees last month alone. Please look into finding a way to allow us to charge customers the fee to recoup our money without it being part of the invoice.

I agree, this feature would be of IMMENSE and immediate value when billing clients if only to encourage them to use a less costly payment method. I'm thinking of a feature that allows you to toggle billing the customer for various transaction fees and automatically adding that to invoices during payment based on the payment method that the customer chooses to use. Implementing such a solution by hand becomes time intensive with enough volume and error prone.

2.9%+.25(per transaction) off of gross sales is a significant piece of over head at scale. I just joined QuickBooks in lieu of other Bookkeeping Software because of the affordability, scalability, and integrated products/services (one of which being online payment processing). However, without this feature I'm inclined to find another service that has this feature and integrate that into QuickBooks. Bit of a hassle and I'm shocked that QuickBooks doesn't have this. I hope the feature is on the docket for development!

I agree, this feature would be of IMMENSE and immediate value when billing clients if only to encourage them to use a less costly payment method. I'm thinking of a feature that allows you to toggle billing the customer for various transaction fees and automatically adding that to invoices during payment based on the payment method that the customer chooses to use. Implementing such a solution by hand becomes time intensive with enough volume and error prone.

2.9%+.25(per transaction) off of gross sales is a significant piece of over head at scale. I just joined QuickBooks in lieu of other Bookkeeping Software because of the affordability, scalability, and integrated products/services (one of which being online payment processing). However, without this feature I'm inclined to find another service that has this feature and integrate that into QuickBooks. Bit of a hassle and I'm shocked that QuickBooks doesn't have this. I hope the feature is on the docket for development!

So...if we decide to calculate the processing fee and manually passback the processing fee on each invoice, does the Visa and MC merchant surcharging notification rules apply? https://usa.visa.com/support/small-business/regulations-fees.html#2 Has anyone followed this process?

I totally think this should be a simple toggle switch when creating the invoice: Pass CC Fee to Customer? Plus, if a customer chooses to use a different form of payment, they don't have to incur the fee! Quickbooks- get this done!

@aaronsmitty love the tool you set us up with.  Easy to use, quick to implement, my books are clean.  FYI to other users we do over 200 invoices a month, and had no issue with the integration and sync.

Hi franklinserve12458 and Kruger Interiors.

I can see how easier to have the option to switch to a different payment mode and a button to toggle the credit card fee to the customer.

That said, I'd suggest sending Feedback to our developer's team. Your valuable suggestion goes to our Product Development team to help improve your experience in QBO. Here's how:

1. Click the Gear icon.
2. Select Feedback.

You can visit this page to track feature requests through the QuickBooks Online Feature Requests website.

Also, to ensure your record match your bank statement, you can reconcile the transactions. Here's an article as your guide: Reconcile accounts.

I'm just around whenever you need help with the reconciliation process.

@abuckson this is the screenshot from tool I use.  Happy to share further.    

@Kruger Interiors this exists works great, just have to use a plugin to do it.  Both Desktop and online can support it.  Set it up for a client last week, 5,000 customers, and quarterly & monthly billing.  Had it running in under 30 min.   Happy to connect and help you out. 

@cmaddox issue you would run into is compliance and ease.  You would need to add it and remove it if the customer chooses to do debit or echeck/check payment.  I suppose if you know in advance that a customer is paying CC then ad hoc you can add it and that solves the expense.  But in my expierence if you do any sort of volume in invoices or transactions this process can get time intensive very quickly.

Happy to share a solution we implement for clients which does this automatically and adds the cc fee automatically when customers choose to pay via cc.

Aaron

Put this little youtube video on how we do it for clients.

Can you share what your doing?

@az-handyman-in Certainly, if it is easiest happy to schedule a call with the company who set it up... they can set you up a 30 day trial acct you can use for free too to test it out. 

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Hey Sasha, 

Has this been resolved yet? I'm trying to add a 3% fee to my invoices for cc processing fees. Please let me know. Thank you! 

Hello there, @abrmgmt.

We have taken note of your concern, and I can see the value of setting up a credit card processing fee as a percentage of the invoice's subtotal. However, it's currently unavailable in QuickBooks Online (QBO). I know you've been waiting for a long time for this feature to be available but I just want to let you know that future feature releases will have to undergo extensive measures and trials to validate its usage and effectiveness.

While this feature is unavailable, I'd suggest sending feedback to our product developers to be added to the list of users who want the availability of this feature.

To send feedback, please follow these steps:

1. Go to the Gear icon.
2. Under Profile, select Feedback.
3. Enter a brief description of your feature request and click Next.

Also, to be updated on the newest product releases, feel free to visit this link: Customer Feedback for QuickBooks Online.

Additionally, I've included this article that'll guide you in receiving and recording invoice payments in different ways: Record invoice payments in QuickBooks Online.

Let me know if you have additional queries about managing your invoices by leaving a comment below. I'll be here to help in any way that I can. Take care.

Why can’t QB just charge the fees when customer picks that they want to pay with card. I know that would be to simple. Because you never know when someone wants to pay with card. And would stop the action of redoing invoices to add the fee, when they say they want to use a card to pay. You really think that would be something automatic.

@az-handyman-in you think they would, but they dont.  So there are tons of companies who have decided to build out this capability to work with quickbooks.  It works VERY well and I have a number of my clients currently on it, and use it for my personal business.  Super simple if QBO user, and if desktop, you just need to make sure to keep the webservices running in background.  The preferred tool I use does everything you are asking for. 

Has this feature been added yet? I can't find any updates and this thread was written more than 2 years ago. Thanks!

Hello, jalterman. 

I understand how the workflow you're looking for is beneficial to your business. However, as of this moment, the ability to set up a credit card processing fee to be a percentage of the subtotal is not yet available in QuickBooks. 
 

Through our Feedback board, we can pass a request here about this feature. These requests and suggestions are forwarded to the Product Development Team, and I want to let you know that your voice matters, and each update our developer team creates are considered that it benefits our customer's business. 

Here's how: 

1. Access your QuickBooks Online company.
2. In the upper-right corner, click the Gear icon.
3. Under the Profile column, select Feedback.
4. Enter a brief description of your product suggestion, and then click Next.
5. Type your email address.
6. Once done, click Send Message. 

You can also visit our Help articles page for reference to find some helpful topics and discussions on managing your QuickBooks Online. 

I appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out. Stay safe!

I found a third party app which works great with QBO to handle the fees contact Arthur Rogers <[email address removed]>.  If this is not allowed just delete post.  

Hi Kristen,

This response is for Canada. I am not sure how other countries work for this. The cedit card company does charge a fee on the total amount. Unfortunately you cannot collect the entire fee from the client. When using quickbooks we are charged 2.9% and the Canadian government limits the amount we are allowed to charge our customers to 2.4% therefore we pay 0.5%. You can however charge a service or convenience fee which can make up the difference and then some depending how much you charge for the convenience fee

This is pointless... We don't know if they are going to pay by credit card when we send the invoice.  We send thousands of invoices per month.  The option to have QuickBooks charge the processing fees to the customer and not to the business should be available to us, so that when someone goes to pay via CC, it just tells them that they will be charged a fee in addition to the invoice.

It's extremely odd that this is not already available.

Where is the thumbs down button when you need it?

I use a 3rd party app… it handles all cc fees for invoices.