How do I clear transactions in AR aging when a journal entry is involved?

Hi there, Pmull001. 

Thanks for dropping by the Community today. After doing a little bit of digging and viewing your screenshot, it looks as though the General Journal Entry is tied to the A/R account, if this is the case, it would in fact show on the aging report. For this reason, I would recommend reaching out to an accountant to review the transactions and confirm they were entered properly. To reach an accountant if you don't already have one, you can try a ProAdvisor. They're trained professionals in QuickBooks and are excellent accountants. 

If you have any other questions, feel free to post here whenever you need. Thank you for your time and have a nice afternoon. 

Thanks for your reply.

I'm a CPA. The transactions were recorded in 2015, and they are correct. They all net to $0 as they should, which evidences that they are correct.

The issue is with the report, and why the detailed report is showing all 20 lines items of the journal entry, and why there's no option to clear them against eachother. Here's a second screenshot to show a better picture of it.

Hi again, Pmull001. 

Thank you for providing more information and the additional screen shot. I would suggest reaching out to our support team as they would be able to dive into your account with you in a private 1-on-1 setting to determine what's going on, here in the Community we don't have access to individual accounts and we can't see the details required to get to the bottom of what your issue is. The support team can. To reach them, follow these steps:

Open your QuickBooks Desktop to connect with us.

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
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Please post below if you need further assistance or clarification. Thanks again and have a nice day. 

@Nick_M 

RE: Thank you for providing more information and the additional screen shot. I would suggest reaching out to our support team as they would be able to dive into your account with you in a private 1-on-1 setting to determine what's going on...

Or, you could just let the OP know how to apply the two Journals to each other. There's nothing difficult about it.  QuickBooks has been able to do this for 25 years...

Thank you @BigRedConsulting !

@Nick_M I have spent hours on the phone with support on this. 3 separates calls all above 90 minutes to the extent I had to hang up because I cant afford to lose any more time.

Respectfully, I dont see any reason why this cant be advised via a simple list of steps. It's not unique to my QB file. QB support is not efficient hence why I've turned to the community. Im pretty sure I have a case open still that no one has followed up with me on.

How do we remedy?

I answered your question here, on your other similar post:

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/how-to-clear-transactions-i...

@BigRedConsulting  sadly you are more efficient than QB Support.  Thank you for your help on this.