How do I create a new bill for an existing vendor with QB online?

We'd want to make sure that you're able to create a new bill for the existing customer, accounting-petty
 

An issue in the browser that you're using might be causing the last payment to show up after clicking the create bill button. Too much data or cache can prevent the loading of up-to-date content from QBO.

I'll be sharing steps on how to resolve some of the most common browser issues in QBO.

First, switch to a different compatible browser. Google Chrome, Safari, Mozilla, or Microsoft Edge are all compatible with QuickBooks Online. Alternatively, you can also open an incognito/private browsing session using these keyboard shortcuts:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari
• Ctrl + Shift + P for Microsoft Edge

Second, go back to your account and check if you can create a bill with new information. 

If you're able to do it, go back to a regular browsing session and delete your browsing history. Deleting them helps to increase the loading time of web pages and increases the performance of your QBO as well. Refer to your browser's instructions on how to clear cookies and internet files.

Let me also share this article for additional guidance: Enter Bills and Record Bill Payments in QuickBooks Online.

Please keep me posted if you're able to create a bill. I'll jump right back if you still need help when working in QBO. 

Thanks JenoP,

But that didn't work. I'm using Chrome. I tried from the incognito, and that didn't work. I deleted browsing history and cache; that didn't work.

I have a list of vendors, some of whom will get paid again, but for a different job. So I have to have an easy way of choosing an existing vendor, creating a bill I can schedule to pay right away via ACH, and be able to enter the new customer, class, etc., info, as well as the amount. 

How can I do that?

Thanks,

Rex

Thanks JenoP,

But that didn't work. I'm using Chrome. I tried from the incognito, and that didn't work. I deleted browsing history and cache; that didn't work.

I have a list of vendors, some of whom will get paid again, but for a different job. So I have to have an easy way of choosing an existing vendor, creating a bill I can schedule to pay right away via ACH, and be able to enter the new customer, class, etc., info, as well as the amount. 

How can I do that?

Thanks,

Rex

Thanks for the update, @accounting-petty. Let me route you to the best support who can investigate why you're unable to schedule a payment to the existing vendors in QuickBooks Online (QBO). This way, you can pay your bills and manage your expenses in no time.

Choosing an existing vendor and creating a bill for a different job that you can schedule to pay via ACH and then be able to enter new customers, class, etc., should be easy in QBO. Since you're unable to do so even after performing the troubleshooting steps above, I encourage you to reach out to our Customer Care team. They have all the tools to investigate the cause of this matter and guide you with a fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message or Get a callback).

Also, you may want to check out one of our Help pages as your reference in case you need a guide in entering expenses, paying bills, writing checks, and managing vendors in QBO: Expenses and Vendors help for QuickBooks Online.

Please keep me posted if you have other vendor concerns or questions about managing bills and business expenses in QBO. I'm always here to help. Take care, and have a great day, @accounting-petty.