I'll start this off with what I like about Intuit. They have clearly invested significantly in improving their online ledger. Hands down, this is the best small market choice. For the most part, it's a pretty powerful way to produce results that give valuable insights to your business. I like a lot about QBO.

With that said, the reporting is significantly behind the times. Most users will take the online reports generated, download them into Excel, and massage the data for better analysis. That can't be lost on Intuit. So, why can you not create a proper Excel export? The data is text delimited which requires me to perform a Text to Columns to define a column as dates or numbers. If you don't perform this action, not only will the date fields be unusable in a pivot table or other filtering process, but the numbers in the "amount" field will not add up properly (until a Text to Columns is performed). In order to perform the text to columns, we have to start out by unmerging the report title. It's a very inefficient process, yet one in which the solution is not that difficult. Most online SAAS products allow users to export to a true Excel format. I have to imagine it would only take one engineer to solve this for you in a week. What do you do instead of fixing the biggest problem known to Intuit? You change the view around and call it "modern". Not only is there a lot more "noise" created that limits the viewability when compared to the classic view, but you try to force me to use it. ALL reports now default to this pathetic "upgrade" with no option to toggle to the superior classic view?? 

I've offered my "feedback" from within the system which I'm sure goes into a black hole. Instead of submitting freeform feedback, how about something simple like an online poll of whether we'd like to have the option to switching back to classic view by default? Maybe I am in the minority, but I doubt it. Not many of us will take the time to submit feedback. I believe the reason is that we don't like to waste our time. There's no categorization to collectively hear our voices on a topic unless you come here and see all of the "likes" received on a topic. I'm sure I'll have plenty of folks who agree with me and yet I'm also certain that I'll get some sort of "thank you for taking the time to give us your feedback. With the new modern view, we have improved the reporting features available within Quickbooks. We still offer the option of switching to classic view on each report, but we don't really wanna take the time to offer you the option of defaulting to it because we don't care whether you like it or not, you're gonna have it forced on you."

The modern view doesn't make reporting better. It simply changed the view of the same data we've always gotten. You don't add more options, the export to a true Excel format is still not available. This was definitely a step backward by Intuit. Now, I believe it is the driver of the latency issue. QBO has been VERY slow the past couple of weeks. Our transactional data has not increased substantially. I could be wrong, but I believe it is the new modern view reporting that is dragging down the performance of QBO. Please give us the option of quietly fixing your mistake by allowing us to view reports in classic only.

Yet again QBO rolls out a "feature" nobody seems to want and then gives the standard answer of "leave feedback" to get it changed. But it never happens. There are "features" that people want that are years old on the community forum that have NEVER been addressed with an actual solution. If I didn't have to use QBO I wouldn't but they are really the only game out there for a small business using Mac computers.

Totally agree!!

That is, so very unfortunately for all of us users--paying QBO users--it in a nutshell.  QBO is without a doubt, the single, most outstanding example of completely ineffective, infuriatingly indifferent customer service on the planet.  The suggested "solutions" are non-solutions, the "reporting" procedures are dead ends, and the lack of acknowledgement is outrageously disrespectful of their customers.  The fact that QBO has let this community forum string trail on and on and on--with the EXACT same message from EVERY poster--for months without a single pinpoint of light at the end of the tunnel, without shutting us down, is very telling about exactly how much attention they pay to us.  Any other company would be ON it, and would be standing on their heads to reverse the message in the string.  Worse, QBO is the only game in town for those of us who use it.  Migrating to another platform is next to impossible, once all our data has been entered in QBO for a decade or more.  We are a golden opportunity for any ambitious and talented entrepreneur who would know how to form a competing company for QBO.

I used to be called for user surveys. I gave plenty of feedback with documented examples. Pretty soon, Intuit developers stopped reaching out. Since about 2010 they have don't seem to care about the user community. QBO, just as the Mac QB Desktop, suffers from "Microsoft Syndrome". Windows 11 still has a DOS foundation. QBO code still has a great deal of legacy code in it. Maybe "Modern View" would be more functional if there were a more modern "code". Also, many of the coders have never worked in the "real world", just in the Silicon Valley "tech fairytale" world.

"I've offered my "feedback" from within the system which I'm sure goes into a black hole." 

Couldn't agree more!

"Feel free to visit our Feedback forum to track the progress of your feature request."

USELESS!!

Canned response to EVERY SINGLE complaint about modern view.

Is no one paying attention to the dozens and dozens of complaints?

Totally agree - "Classic View" is the one that's required; don't want "Modern View"! Please sort a default to Classic View option!

Another issue/problem I am having with Modern Piew

How do I SHARE and create an scheduled email with this new Modern View?

Previously, with the better, less cluttered, Classic View I am able to do that. All I need to do is navigate to my Custom Reports, select the edit option, this creates a separate drop down. Then is a option which is selected off by default, called SET EMAIL SCHEDULE. I turn it on and I can create an automatic email report that will generate and send without any further interaction.

Is Modern View incapable of performing this task, and can you not share the less than optimal Modern View reports with other shared users on your account like you can in Classic View?

I do not see any option available for this in Modern View. The only reason I am doing this in Modern View is it has ONE option that Classic View does not  and that is I can capture an audit log with addition details and "created on X date" that I cannot quite do in Classic View.

Hi there, @BFoxSLF.
 

This appears to be a duplicate post. My colleague has already provided an answer for you. You can refer to this link for your reference: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/modern-view-email-reports-a...

Feel free to get back to us if you have other QuickBooks concerns. I'm here to help anytime. Stay safe, and have a great rest of the day.

Why is that only 1 out of 5 times the Feedback button does not freeze my screen? 

I have to reload the page to get out of it.

And I agree  I spoke to Customer Support and they confirmed we are stuck with these Beta tests.

I have an issue in reports, it goes to the Modern View, drill mode and when I go back it goes back to report list, not the actual report. Very frustrating.

I HATE modern View!  Now I can't even find the option to switch back to Classic?  Is it gone?  Am I stuck with Modern forever?  I clicked on the 'Feedback' button to share my thoughts on this, but now my QOL screen has been frozen for the past 3 minutes because of it...so the feedback route is seemingly useless.  This is beyond frustrating.

Hi there, userdavid12.Know that we only wish you to experience the best kind of service while using the program.

I can certainly see that you've already used to using the Classic View while using QuickBooks Online (QBO) as it has more options than the Modern View. However, we are unable to make it as the default.

Alternatively, you can let our product team know that being able to switch back to different interfaces is important for your business by sending a request. To do so, you can follow the steps below outlined below:
 

1. Select the Gear icon at the top, then Feedback.
   
2. Enter your comments or product suggestions. Then select Next to submit feedback.

Aside from that, you can also track the feedback you've submitted and check out the status from our Customer Feedback Page.

Let me know if you need additional assistance performing specific tasks in QBO. I'm always here to help you out. Keep safe!

@AbegailS_ Or YOU could do it.  I believe you get a paycheck for taking care of customers?  We don't.  Giving us instructions to submit exactly the same thing we've complained about HERE is both insulting and infuriating.  You only have one speed, which is backwards.  EVERYTHING the developers need to know is spelled out in excruciating detail in this string, and has been for many months.  

Feeding us your canned "I can see..." pseudo-empathetic and genuinely useless instruction lines about submissions that NEVER get a response or reaction or fix, accomplishes nothing.  

Have you ever noticed your stats?  Hundreds and hundreds of users posting this or that problem, your responses, and out of all of them, you have 20 (TWENTY!!) THUMBS-UP.  Ugh.  Wouldn't you rather spend your life making a positive difference?  How about trying to submit this whole string to the Executive Board?  Maybe they have some clout with the developers?  Just a suggestion.  I have learned over many years to expect absolutely nothing from QBO for cooperative solutions.

Well said!

AMEN!!  I am looking at other software options.  Quickbooks use to be so easy to use - now it is becoming less so and frustrating!

Modern view is awful and actually useless as when you dowload data to excel from modern view the data is teaxt with a £ sign in front of the numbers, so excel can't read them. The only way to work with this in excel is to remove all the £ signs cell by cell manually.

I switch to classic view every time I run a report which is very annoying.

Please either ditch modern view, or add a feature that enables users to permanently switch it off and open reports in classic view.

Thank you

I appreciate you for sharing your insights, @gbvoni. Let me share information about the modern view feature for reports in QuickBooks Online (QBO). 

I understand how the new update has raised some concerns for you. However, the program constantly upgrades to streamline your reporting process. Don't worry. We listen to customer feedback, and we want to make it up to you. 

That being said, I recommend forwarding your valuable input to our software engineers so they can evaluate your suggestion and may consider incorporating it into our new updates. To do so:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter your feature request and click Next.

Additionally, QBO provides the option to export reports to Excel, giving you the ability to include data pertinent to your company's needs.

The Community is always available whenever you have further concerns about the modern view in reports. We're here to listen and address your questions. Keep safe.

I sent feedback as you suggested when I created this thread back in May 2023 and many other people who feel the same way have submitted feedback but there has been no response from the software engineers and no improvements to our ability to disable Modern View or to make Classic View the default. 

Given the large number of people that have responded in this thread, it is clear that many users are equally as dissatisfied with Modern View and would prefer to only use Classic View. Please escalate this issue to the appropriate decision makers as it is clear that the software engineers are ignoring our suggestions.

Considering QuickBooks has ignored its customer base, best option is to find and start referring my clients to another financial software platform. Plain and simple. Maybe once revenue dips, they'll listen.

The thing is, Quickbooks is perfect for my needs other than the annoyance of having to switch back to Classic View every time I look at my reports.  I can't imagine why they don't just give us the option to make Classic View the default.

There is nothing else the software engineers need to be working on. Quickbooks was fine before they implemented Modern View, the programmers could have just sat on their hands back then and it would have been better. I suppose they are trying to justify their existence by making unnecessary "improvements". 

I can only imagine there is someone high up in the Software Engineering team that spearheaded the Modern View development and refuses to acknowledge that everyone hates it. They need to be fired and someone who is willing to listen to feedback needs to be hired.

Thank you for your reply. I have already reported my concerns via the feedback option.

As I said in my post, the excel option is not of any use at all in modern view as the data has a £ in front of it and is not formatted as currency but text, so you have to go through cell by cell and remove the £s by hand if you want to use the data in excel.

Classic view does not do this, so you can work with the data in excel without ny further steps.

I agree with others that this updated view is a royal pain.  I have yet to find one that I prefer over the Classic view, and I've had a bookkeeping business since about 2004.  There are some things that allow you to view in Classic View, but there are others that do not.  Seriously need to create the ability to switch back for all areas.

QBO - you can do better than that.  Get on it Tech Department!!