How do I find what is using a checking account "as default" so I can deactivate the checking account?

Hello there, @CTatCD.

I see that this error has been a challenge for you. Allow me to help you fix this. The account you're trying to make inactive might be linked to one of your product or service items which causes the error.

With this, we'll need to review all your item info to check if the account has become a default in the income account section. If so, we'll need to edit and change it to another account so that it'll be unlinked, and we can proceed in making it inactive.

Here's how to verify the account associated with the item:

1. Go to Settings and select Products and Services.
2. From the Action column of the appropriate item, select Edit.
3. From the Income account dropdown, review the account that you selected.
4. Select Save and Close.

Also, you can pull up a  Product Service List report and add the income and expense account columns. This way, you don't have to click the 202 transactions.

On the other hand, you can also check your checking register and review each transaction.

I'll also add this article to guide you on how to reconcile your accounts so they will always match your bank and credit card statements: Reconcile an account.

Please don't hesitate to comment below if you have any questions about deactivating your checking account or any other QBO-related inquiries. We at the Community are always happy to help you.

This solution did not work for me, as none of my products' Income Accounts are the checking account I am trying to make inactive.  Please let me know if there is another solution.

We appreciate you following the steps to resolve the issue with making your Checking Account inactive, Mbursolutions.

You took the correct approach by assessing these connections and confirming that the checking account isn’t associated with any of your products or services.

As the issue continues, we recommend contacting our QuickBooks phone support team for more in-depth assistance. They have the tools and expertise to investigate the issue further and can help identify what's preventing the account from being made inactive.

To contact our phone support, please follow these steps:

1. Go to the Help icon.
2. Choose the Search tab.
3. Click the Contact Us button and enter your concern.
4. Select Continue.
   

You can check out this article to learn when to contact them: Get help with QuickBooks products and services.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.