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dale-weilerwoods
Level 1

How do I get my bill corrected with Live Bookkeeping? They have admitted they are overcharging me but for 3 months in a row, they have not fixed my bill. Help!

I have talked to Supervisors but Live Bookkeeping will not take incoming calls. No one will help? How do I get it fixed?
2 Comments 2
BigRedConsulting
Community Champion

How do I get my bill corrected with Live Bookkeeping? They have admitted they are overcharging me but for 3 months in a row, they have not fixed my bill. Help!

Call your credit card company and initiate a charge-back. It's free to you, and will cost Intuit probably something like $35 just for the transaction. They'll likely start dealing with you once you do this and fix your billing. Happy days.

Kurt_M
Moderator

How do I get my bill corrected with Live Bookkeeping? They have admitted they are overcharging me but for 3 months in a row, they have not fixed my bill. Help!

I appreciate you for letting us know about this.

 

Know that I recognize the urgency of this matter, and I'd like to help you get through this situation. Before anything else, please be aware that while the Community provides answers and troubleshooting solutions to specific questions, there are things that only our Customer Care Team can help you sort out. That said, the Community team doesn't have any access to check the status of the correction of your bill.

 

Also, I can assure you that our team is already working on the correction of your bill and will soon reach out to you for an update. If you still have any additional questions about your concern, I recommend contacting QuickBooks Customer Care Team. I'll input the steps below so you can proceed. To begin, here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please see this article for more details: QuickBooks Online Support.

 

Furthermore, I’m adding these links that you can read to learn more about QuickBooks Live Bookkeeping and how to reconcile your accounts:

 

 

I'm with you in sorting this out. If you have any additional QuickBooks-related concerns, don't hesitate to leave a comment below. I'll make sure to get back to you as soon as possible. Take care, and have a good one!

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