How do I input a refund on a credit card account on something I returned?

Thanks so much! I knew there had to be a way, I just didn't know where to find it. Truly appreciate your guidance. 

Hello, ManifestIntl. 

I'm happy that my colleagues were able to help you with recording refund in QuickBooks. We in the Community, is always here to assist you anytime if you need further help.  

You can check this article for future reference: Apply a credit memo, credit or refund to a customer. 

Loop me in anytime here, if you need another help or anything related to QuickBooks. Take care!

Running into this, it was a partial refund for a Target purchase using a business credit card. But would rather not create an account for the payee (Target?) just for this purpose, since there is generally no need to have them in the vendor list. 

In this case, the item had to be exchanged for a different unit of the same item. Target handles that by issuing a refund receipt, then you purchase the new item as if from scratch, it doesn't just apply the credit. Annoyingly, it ended up costing a penny more than was refunded, which might be a flaw in Target's POS software; if the amounts were exactly equal, we could just cancel them out rather than creating a vendor. Point being, the expenses aren't attached to Target (or other stores)--only do that for materials suppliers and such. So what other options are there?

Hello there, @srmcmahon.

We'll have to record the refund you received from Target and enter a bill to check for the new item. It's to ensure your records in QuickBooks match your real-life business transactions.

1. Go to the +New button.
2. Under Vendor, choose Credit card credit.
3. Set Target as the payee.
4. Enter the amount and other necessary information.
5. Click Save and close.

To create a bill:

1. Go to the +New button.
2. Under Vendors, choose either Expense or Bill.
3. Choose the payee from the drop-down arrow.
4. Enter the other information needed.
5. Select Save and close.

I'm also adding here some articles that you can visit about entering a vendor credit and applying them to your transactions:

• Enter vendor credits and refunds in QuickBooks Online
• Learn how vendor credits are applied

Let me know if you have any clarifications or need further assistance when issuing a refund in QuickBooks. I'll make sure you're all set.

Do we have to follow all of the steps above if our bank/transaction feed is already downloaded and the refund is pending review in the Banking tab? Our example is that we spend $100 at Home Depot last week (recorded already) and returned one item for $25. The refund amount is showing as Received in our credit card feed.

Hello there, @AJMCS. I'm here to help you record the refund in QuickBooks Online (QBO).

To resolve this, you can simply categorize the amount received as an expense transaction (since it is a refund). Then, add it under the credit card. 

Before performing the steps above, I recommend reaching out to your accountant for additional guidance in recording the refund. This is to ensure you account for the transaction correctly and avoid messing up your books. If you're not affiliated with one, you can use our Find an Accountant tool to look for one near you. 

If you have any other concerns managing refunds in QuickBooks please don't hesitate to leave a reply below. Have a good one and stay safe.