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trevor0285
Level 1

How do i print an invoice for a reccuring transaction with out charging a credit card on file?

 
1 Comment 1
JamesDuanT
Moderator

How do i print an invoice for a reccuring transaction with out charging a credit card on file?

Hello trevor0285,

 

When the recurring invoices are created and sent to the customers, the system will not automatically charge their credit card on file. Your customers still need to approve it on their end. It is possible that you've sent the invoices twice and your customers also paid them all. Hence, they were charged twice and it will show duplicate paid invoices in your QuickBooks Online.

 

For us to print a new invoice without worrying that it might charge your customers, we can turn off the Online payment options for the invoice and print it. Here's how:

  1. Click the Gear icon in the upper-right corner and select Recurring Transactions.
  2. Look for the recurring invoice template and click Use if this an Unscheduled type.
    If it is Reminder or Scheduled type, click the drop down arrow next to Edit and select Use.
  3. In the Invoice window, remove the check marks in the Cards and the Bank transfer boxes under Online payments.
  4. Edit the necessary details and click Save.
  5. Click Print or Preview and select Print or Preview.
  6. Select Print.

This will not be sent to your customer. You're the only one to know that you're printing the affected invoice.

 

If you want to print an existing invoice, you can just open it and follow the Steps 5-6.

 

I'll be right here if you have a quite different scenario. Additional details about this would be much appreciated.

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