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Good morning, @IIan.
It's great to see a new face here in the Community. Let's work together and get this problem handled.
To clarify before digging further, did you use the steps from this guide to record an overpayment as a tip? If not, please give us screenshots or additional information about how you recorded it.
Once I've received some more details, I'll be able to determine the best solution for your business. Tap the Reply button to respond. I'll be around the corner when you're ready!
That solution does not work since it's recording the tip as income. I do not want the tip recorded as income to my business. I'm simply passing it through my books to a contractor.
No that solution does not work since it's recording the tip as income. I do not want to record it as income since I am simply passing it through my books to a contractor.
I'm here to ensure you'll get the right support in reconciling a tip added to an invoice, @llan.
In QuickBooks Online (QBO), you'll have first to record the transactions before reconciling your account. To start, let's create a Gratuity/Tips account for the tip and select Other current liabilities. Here's how:
Next, let's create a Journal Entry to move the credit from the overpayment into the Gratuity account. Refer to these steps below:
Then, let's use the Receive Payment feature to clear the credit of the customer. Let me guide you how:
After that, go to the Banking menu and check if you see a matched deposit.
When everything is fine, you can now proceed in reconciling your account.
You can also generate a handy copy of your reconciliations to have a reference guide in the future. To have one, check out this article for the detailed steps: How do I view, print, or export a reconciliation report?. You can either print or export it and save it on your desktop folder.
Should you have any other questions in reconciling a tip added to an invoice, you can always post it here in the Community. I'm always here to assist and ensure your success. Have a good one.
Thank you! That seems to work based on all the reports I ran after following the steps 🙌
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