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RanchoST
Level 1

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

Something changed in my QB online settings and now I'm getting hundreds of emails when invoices are being generated. How do I turn that off?
5 Comments 5
KlentB
Moderator

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

I can help you with that, RanchoST.

 

It could be that the Email me a copy option was toggled or your email address was added to the Cc and Bcc field that's why you also receive the invoices sent to your customers. To turn this off, you can go to the Account and Settings page and remove your email. I'll guide you how:

 

  1. Click the Gear icon, then select Account and Settings.
  2. Go to the Sales tab, and then click the Edit icon under the Messages section.
  3. Untick the Email me a copy at [your email] checkbox.
  4. Remove your email from the Cc and Bcc field.
  5. Click Save, and then Done to complete the process.

I've also included an article below to help design and personalize your invoices, sales receipts, and estimates in QuickBooks: Customize sales forms.

 

Don't hesitate to let me know if you need more help in handling your sales transactions. I'm always here to back you up.

KlentB
Moderator

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

Hi RanchoST,

 

Hope you’re doing great. I wanted to see how everything is going about the email notification issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

Imtired
Level 2

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

NEVER MIND - I missed one small detail -new online user here :)

 

What if this does not work?  I've followed these instructions completely and am still getting every email when I send a reminder invoice.  The box is unchecked and there are no email addresses in the cc or bcc fields.

joebrady
Level 1

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

Did you ever get an answer to this question. I have followed the instructions 5 times. CC is not checked still getting copied on every emailed invoice I send out.

CamelleT
QuickBooks Team

How do I turn off notifications in my office email when auto-recurring invoices are created and sent to clients?

Thank you for diligently following the troubleshooting steps provided by my colleague above, Joe. I appreciate your efforts and the time you’ve invested in attempting to rectify the problem. Given that it persists despite those initial measures, I would like to recommend an alternative resolution to help you move past this concern. 

 

If the issue continues after turning off the Email Me a Copy option and clearing the Cc and Bcc fields, you can also verify if the e-mail appears in the Cc/Bcc section before sending the invoice. Here's how:

 

  1. Locate the invoice you're attempting to send out.
  2. Click Review and Send.

    review and send.PNG

  3. Select the Cc/Bcc link.

    Cc field.PNG

  4. Ensure there's no data in the Cc and Bcc box.
  5. Hit Send Invoice.

 

If you are still receiving emails after doing the instructions, I recommend contacting our Customer Support Team. This way, they can investigate the root cause of this issue and provide a resolution. 

 

Your satisfaction and ease of use with our system are of utmost importance to me, and I am eager to help you resolve challenges you may face, Joe. Please feel free to reach out by replying directly to this post. I am dedicated to ensuring you can manage and send out invoices smoothly and efficiently. 

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