How do you get management to call you back ? We have a paid subscription through 6/25. We have been locked out since 7/8. customer service does nothing for us.

I understand how important it is for you to know why you were locked out of your account, Donald. Rest assured, I'm here to help guide you through this process. Let's get you connected with the appropriate support team so you can quickly understand the reason behind the lockout and get back to your accounting work without further delay.

I know you've already reached out to our support, but I suggest contacting them again. They have the tools to securely access your account, investigate the reason for the lockout, and help you regain access. Here's how:

1. Sign in to your QuickBooks Online (QBO) company.
2. Click the Help button.
   
   
   
   
3. Hover to the Search tab, then select Contact Us.
   
   
   
   
4. Type in a brief description of your issue.
5. Choose Callback to request a return phone call.
   
   
   

Support Hours is available for Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For Advanced, any time, any day.

I'd like to be informed of developments to ensure you receive the necessary updates and prompt resolution, Donald. For other queries you may have regarding handling your account or subscriptions, please add them below. I will closely monitor this conversation.

provided 6 months of bank statements, copy of drivers license, etc .  case was ' under review".  now the case is gone and service not restored.  called and asked for manager. of course managers don't pick up phone.  going on two hours now waiting for a call back.  this is theft of services.  !!!!!!!!!!!!!!!!