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Buy nowEnter a current year credit memo reversing the sale and apply the c.m. to the invoice.
If it had been shipped but not paid for this would be a bad debt expense
Or if you are Cash Basis no matter what you do, leave it alone, delete/void, with no offset or do the above, it will not change your P&L for last or this year.
Thanks for reaching out to the Community, kristenialaccicr.
To identify how you can write off a sale from a prior year that was never paid for or shipped, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
Here's how it works:



Once you've found an accountant, they can be contacted through their Send a message form:



You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives.
Please don't hesitate to send a reply if there's any questions. Have an awesome day!
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