QB online - I created a new income account and use it when invoicing customers. When I receive payments though it puts most of these payments into a different existing account called Services. Some payments go into Operating Fees but then that report is nonsense. Any idea whats happening and how to fix? I am very careful to create an invoice before receiving payments.
when you say item, do you mean those listed in the chart of accounts. The relevant ones here for me are ones I added - and they show as income accounts.
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