How to change the Description on transactions in the Bank Transactions?

I appreciate your effort in looking for a related post, Moneybob.

QuickBooks Online (QBO) is dependent on what your bank shares with us. This means that QBO doesn't have direct control over what's imported and shown in your transactions' Description field.

But the good thing is that you have the option to change or update the imported data in the Memo section if you want to.

Here's how:

1. In your left panel, click Transactions.
2. Go to Bank Transactions.
3. Choose the transactions you want to change.
4. Select Memo, and then modify it.
5. Click Confirm.

Also, I've added this article to help you identify and fix accounting errors, discrepancies, and fraud: Reconcile an account in QuickBooks Online.

Please don't hesitate to reach out if you have further concerns about bank transactions and QuickBooks. Keep safe. 

In QBO, in your step 5, you say "Click CONFIRM" but I only see a button to Save and Close.  And when I click SAVE AND CLOSE, the edit I just made in the Memo field does not change in the Description field.

Hello, @Sally2023.

I can see the importance of making the description reflected and making changes to it while using QuickBooks Online.

I acknowledge the correction that you shared, I'll also let my colleague make an update about the options provided. On the other hand, upon checking on our end the changes were shown once you clicked the Bank Register. 

Moreover, if you are already done clicking the Bank Register and the issue persists, I can share some troubleshooting steps that will help you.

First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

• Chrome: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once done, pull up your invoices again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 I'll add this article that tackles managing bank transactions in QBO for further guidance: Categorize and match online bank transactions in QuickBooks Online

If you have further questions about editing your descriptions in QBO, you can comment below, and we'll respond to you as soon as possible.

Was this ever resolved?  I've been having the same issue for close to a year and it's getting worse and worse.  More and more transactions are coming in with the completely wrong info and there is no way to change the Description.  Adding a note in Memo does not solve the problem as suggested.  Quickbooks - can you please look into this on your end?  It's very hard to have correct bookkeeping and accounting when there are so many errors with the input data.  And the info being put into Quickbooks Description is NOT from the bank.  An example is we just had a security transition and QB put TMobile as the Description - which has nothing to do with the security company.  Please fix this issue as it's getting very difficult to deal.

I appreciate your feedback regarding changing the description of your bank transaction in QuickBooks Online (QBO). Let me provide the steps for sending feedback to our developers. 

As of now, QBO doesn't allow users to directly edit the Description field of bank transactions imported from your bank feed. The description is typically pulled directly from your bank, which can sometimes lead to inaccuracies, as you've noted.

I recommend submitting a feature request through the QuickBooks support page. The more we hear from users like you, the more we can prioritize improvements in upcoming updates. 

1. Here's how you can send your suggestions: 
2. Sign in to your QBO account. 
3. Click the Gear icon at the top, then Feedback. 
4. Enter your comments or product suggestions. 
5. Press Next. 

Also, you can visit our article for detailed steps in categorizing your bank transactions in QBO. 

Additionally, discover the simple step-by-step process to reconcile an account in QBO by visiting our article. 

Don't hesitate to comment if you still have concerns or further questions. I'm here for you to answer your queries 24/7.

I am also having this issue with many transactions and this information is n coming from the description field in the imported bank file.  Some of my direct deposit payrolls are coming through in QuickBooks as deposits and that is not reflected in the bank file import.

Hi nhartlaben.

I see how important to ensure that the descriptions in your QuickBooks (QB) records accurately match the bank's descriptions.

Yes, you can still update that in the Memo field on the For review tab. However, the changes won't be reflected in the Categorized section but will be in the Memo field of the transaction in the account's register.

We kindly suggest reviewing the classification of the paychecks that have been recorded as deposits, as they should be categorized as expenses instead. Please be informed that our system relies solely on the data that is transmitted by your bank. As these transactions have been erroneously recorded as income/deposit, we advise that you exclude them from your records and import the correct transactions reflecting them as expenses. Thank you for your understanding, and we apologize for any inconvenience this may have caused.

I have included an article that could be useful for your next steps moving forward.

• Edit, delete, or void employee paychecks.
• Set up QuickBooks Online payroll to pay and file your payroll taxes and forms.

If you have more questions about managing payroll, hit Reply and leave us a comment. Were happy to help you.

There is also no way to change the description field in the bank transaction feed when matching it to an existing bill. 

Lame! 

QuickBooks Online (QBO) relies on the information provided by your bank, James. This means it doesn't have direct control over what gets imported and displayed in the Description field of your transactions.

As an effective alternative, you have the option to update the details contained in the Memo section for each transaction. This feature allows you to add or change information that can provide additional context or clarity regarding the transaction.

Here’s how to do it:

1. In your Bank transactions, click Go to bank register.

2. Select Memo and then modify it, then click Save.

Here's a visual reference after saving the modified memo:

I've included an article that will assist you in the process of creating and recording checks within QuickBooks Online. This resource is designed to simplify your experience and ensure that you can manage your financial transactions seamlessly.

Additionally, you may visit this article: Reconcile an account in QuickBooks Online. This article is designed to provide you with essential knowledge and practical steps for identifying and addressing accounting errors, discrepancies, and potential instances of fraud in your financial records.

Should you have any additional questions or concerns regarding bank transactions or the functionality of QuickBooks in general, please feel free to comment down below. Stay safe!