I have 3 related transactions that I am trying to figure out how best to account for. The first transaction is a sales receipt for an order from my website (the Wix platform) that was paid, matched to a deposit in my bank, and reconciled. That customer ultimately requested a refund, but the way it was issued by Wix is causing me problems. The proceeds from another sale in Wix was used to partially cover the refund of the first order and the difference was covered with a charge to my credit card.
Now I have 3 transactions in Quickbooks:
- The original sales receipt that was paid, matched, and reconciled, but now needs a refund recorded in Quickbooks
- A sales receipt that is currently not matched to anything that was used to partially pay the refund in Wix
- A credit card transaction that reflects the balance of the refund.
I'm trying to figure out the best way to record this to make sure the refund is recorded correctly, that the sales receipt and credit card transaction that were used to issue the refund can be correctly matched to it, and that the taxes for these are handled correctly. I tried to issue a refund receipt but that requires me to select an asset account to issue the refund from, it will not allow me to select my credit card. Any help would be appreciated.
