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gazala
Level 2

I am really upset with the $10 ACH charge that is automatically being charged by QB. As a small business owner, there should be an opt-out option. How can we change this?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I am really upset with the $10 ACH charge that is automatically being charged by QB. As a small business owner, there should be an opt-out option. How can we change this?

It is a new policy. You may have other options to accept ACH payments for free and integrate it with your QBO account.

gazala
Level 2

I am really upset with the $10 ACH charge that is automatically being charged by QB. As a small business owner, there should be an opt-out option. How can we change this?

QB is not listening to its customers. We are asking for an option to opt-out of this fee and continue to get our ACH payments delayed instead of getting them next day. I never had a problem with this and now you will charge me $10 per ACH fee (all mine are over $1K). QB responds with platitudes and not one time have they actually addressed the issue in all of the chats I have seen.

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